Staff Inbound Product Manager - Platform Security

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Product Manager on the Authentication team at ServiceNow, you'll shape how every single customer securely accesses our platform - from Fortune 500 enterprises to public sector organizations. You'll own products at the heart of our security foundation, including login, MFA, SSO, and zero trust access, influencing billions of secure transactions globally. This is a high-visibility role where your work will directly enhance trust, usability, and compliance across our ecosystem. You'll join a collaborative, mission-driven team that thrives on solving complex security challenges at scale. If you're passionate about building secure, user-friendly authentication experiences that matter, this is your platform to make a global impact.
What you get to do in this role:

• As the Product Manager for the Authentication team, you will handle dynamic and constantly evolving authentication use cases powered by the ServiceNow platform, serving various identity types including Workforce Identity, Customer Identity, AI Agents, and more.
• You will define and drive the roadmap for core authentication capabilities like login, SSO, MFA, and adaptive authentication.
• You'll collaborate closely with engineering, design, QE, and documentation teams to deliver secure, seamless user experiences.
• You'll gather requirements, prioritize features, and ensure timely execution.
• You'll analyze customer feedback, usage data, and security trends to make informed decisions.
• Cross-functional alignment and clarity in execution will be central to your day-to-day.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience of 9+ years in Identity and Access Management (IAM) or platform security, with hands-on involvement in authentication protocols such as SAML, OIDC, MFA, or certificate-based auth.
• Strong product execution skills - able to define product requirements, write user stories, and work closely with engineering and design to deliver features from concept to launch.
• Customer-centric mindset with technical acumen - able to understand developer and enterprise admin needs, translate them into product requirements, and collaborate effectively with cross-functional teams.
• Clear and concise communication - skilled at conveying product vision, strategy, and priorities to both technical and non-technical stakeholders.
• Experience working on zero trust security models or adaptive authentication systems.
• Familiarity with compliance frameworks (e.g., NIST, SOC 2, ISO 27001) and how they influence authentication design.
• Prior experience in a SaaS or enterprise platform environment, especially involving developer-facing products or APIs.
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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