The role involves leading cross-organizational technical programs, ensuring alignment across teams, managing risks, and delivering measurable business impact.
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Role Overview
As a Senior Technical Program Manager (TPM), you operate at a company-impact level.
You will lead large, complex, cross-organizational programs spanning Product, Platform, Engineering, Security, Data, and Operations. You will translate strategic priorities into structured execution plans, establish durable operating mechanisms, identify systemic risks, and ensure measurable business outcomes.
This is an individual contributor role. You will not have direct reports, but you will lead through influence, judgment, and execution discipline.
This role requires a high-ownership operator who builds mechanisms—not heroics—and raises the bar for how programs are run across the company.
Location Requirement: This position is hybrid onsite, 5 days per week in our Vancouver, BC office.
Key Responsibilities
Strategic Program Leadership
- Own end-to-end execution of high-visibility, multi-team technical initiatives aligned to company goals.
- Translate ambiguous business objectives into clear program structures with defined milestones, sequencing, dependencies, and measurable outcomes.
- Drive alignment across engineering, product, security, data, and go-to-market stakeholders.
- Ensure programs deliver business impact—not just feature completion.
Execution Rigor & Mechanisms
- Establish durable program governance frameworks and operating cadences (e.g., planning reviews, milestone tracking, risk reviews, QBR inputs).
- Create standardized health reporting with clear leading and lagging indicators.
- Improve planning accuracy, release predictability, and cross-team dependency management.
- Identify and eliminate systemic execution bottlenecks.
Risk Management & Escalation
- Proactively identify technical, organizational, and sequencing risks.
- Develop mitigation plans with clear ownership and timelines.
- Escalate effectively with context, trade-offs, and decision recommendations.
- Protect customer impact, release quality, and business commitments.
Metrics & Business Impact
- Define program success criteria tied to measurable business outcomes (e.g., reliability, performance, customer experience, efficiency, revenue enablement).
- Use data to monitor progress and course-correct early.
- Deliver clear, concise, executive-ready written updates.
- Ensure leadership has visibility into program health, risks, and required decisions.
Organizational Influence
- Partner closely with Engineering Directors, Product Leaders, and cross-functional stakeholders.
- Resolve cross-team ambiguity and clarify accountability boundaries.
- Mentor and elevate other TPMs through best practice sharing.
- Contribute to continuous improvement of the TPM operating model.
What Success Looks Like
Within 12 months:
- Successful delivery of one or more company-critical initiatives with measurable business impact.
- Increased predictability and transparency in program execution.
- Clear and standardized reporting mechanisms adopted by leadership.
- Reduced cross-team friction and improved delivery velocity.
- Strong executive trust in your judgment and escalation quality.
- Durable mechanisms that scale beyond a single initiative.
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field required.
- 8–12+ years of experience leading large-scale technical programs in SaaS or platform environments.
- Demonstrated experience operating at Staff-level scope across multiple engineering teams.
- Strong technical foundation with ability to understand system architecture, APIs, distributed systems concepts, data flows, and engineering trade-offs.
- Proven ability to influence senior stakeholders without direct authority.
- Exceptional written and verbal communication skills, including narrative-style executive documentation.
- Strong analytical and structured problem-solving capabilities.
Preferred Qualifications
- Advanced degree (MS or MBA) is a plus.
- Experience in multi-product SaaS platforms or ecosystem-based software companies.
- Experience supporting AI/ML initiatives, large integrations, or platform transformations.
- Experience building and scaling operational mechanisms in complex organizations.
- Familiarity with scaled Agile or other modern product development methodologies.
Level Expectations – Staff TPM at Kaseya
At the Staff level, you are expected to:
- Operate independently with minimal oversight.
- Take full ownership of ambiguous, high-risk, cross-organizational initiatives.
- Anticipate second- and third-order impacts of technical and sequencing decisions.
- Challenge assumptions constructively and influence roadmap trade-offs when necessary.
- Think in mechanisms and systems—not one-time execution fixes.
- Raise the bar on execution standards across the organization.
Remuneration
CAD $120,000 – CAD $139,156 annually
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya Vancouver, British Columbia, CAN Office
700 – 128 West Pender Street, Vancouver, British Colombia, Canada, V6B 1R8
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