This is a remote position.
Position: ServiceNow Developer
Location: Toronto, ON (Remote)
Job ID#: DLTJP00054243
Duration: 12 months
Role Overview
We are seeking an experienced ServiceNow Developer to design, develop, and support scalable ServiceNow solutions. This role involves end‑to‑end feature delivery, ongoing platform operations, and close collaboration with business stakeholders and global delivery teams.
Key Responsibilities
ServiceNow Development & Feature Release Support
- Design, develop, configure, and enhance ServiceNow solutions in alignment with platform architecture and standards
- Support end‑to‑end feature delivery, including development, unit testing, deployment support, and post‑release stabilization
- Implement enhancements, fixes, and configuration changes based on business and release requirements
- Ensure adherence to ServiceNow best practices, coding standards, and governance guidelines
Operations & Maintenance (O&M)
- Provide ongoing O&M support to ensure ServiceNow platform stability and availability
- Troubleshoot, analyze, and resolve incidents, defects, and service requests within defined SLAs
- Perform root cause analysis for recurring issues and recommend corrective and preventive actions
- Support platform upgrades, patching, and routine maintenance activities
Stakeholder & Business Support
- Work closely with business stakeholders to understand requirements
- Provide technical support and guidance to product owners and stakeholders
- Participate in requirement clarification, solution validation, and user support activities
Global Collaboration & Delivery
- Collaborate effectively with global teams to coordinate development, testing, and support activities
- Support delivery across the North American time zone, ensuring effective communication and handoffs
- Contribute to knowledge sharing and documentation to support distributed team operations
Documentation, Quality & Governance
- Maintain technical documentation, configurations, and operational runbooks
- Participate in code reviews, defect triage, and release readiness activities
- Support continuous improvement initiatives
Qualifications
- Minimum 5 years of ServiceNow experience, including custom development and configuration
- At least 2 years of experience with ServiceNow GRC/IRC
- Strong ServiceNow scripting experience using JavaScript, HTML, CSS, XML, and REST/SOAP web services
- Experience with Business Rules, Script Includes, UI Actions, and other scripted components of ServiceNow
- Experience customizing the ServiceNow UI and Service Portal using UI Pages, CMS, CSS, and Service Portal widgets
- Working knowledge of integrations and data migrations
- Strong understanding of ITIL processes
- Solid knowledge of ServiceNow administration settings with deep functional and technical expertise across the platform
- Experience delivering medium to large‑scale ServiceNow implementations
- Ability to work effectively in an agile environment with continuous feedback
- Demonstrated ability to troubleshoot and resolve complex technical issues
- Comfort working under pressure in a fast‑paced environment
About Symbiotic Digital.
Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we provide:
1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. Recruitment: Find The Right People You Need
Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume to: [email protected]
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
