Position: ServiceNow Discovery
Engineer / ITOM Specialist
Location: Toronto, ON (Hybrid)
Job
ID#: RQ00187
Duration:
6 Months
Role Overview
We are seeking a highly skilled ServiceNow Discovery
Engineer / ITOM Specialist with strong experience in Software Asset Management
(SAM) and Hardware Asset Management (HAM). This role focuses on designing,
implementing, and optimizing advanced ServiceNow Discovery and Service Mapping
solutions to ensure accurate and reliable CMDB population, while supporting
overall SAM, HAM, and ITOM maturity across on‑premises and cloud environments.
Key Responsibilities
- Design,
configure, and manage MID Servers to support secure and scalable
ServiceNow Discovery operations
- Develop
and maintain custom Discovery probes, sensors, and patterns for accurate
identification and classification of infrastructure components
- Ensure
high-quality CMDB population to support SAM and HAM use cases, including
data accuracy, completeness, normalization, and lifecycle alignment
- Implement
and support Service Mapping to accurately map application services and
dependencies
- Leverage
Discovery data to improve software normalization, entitlement accuracy,
compliance, and audit readiness for SAM
- Support
hardware lifecycle visibility, normalization, and governance through
reliable Discovery outcomes for HAM
- Integrate
ServiceNow Discovery with third-party tools and platforms to enhance
automation and data enrichment
- Apply
strong knowledge of network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.)
to troubleshoot and optimize discovery processes
- Configure
and manage credential-based access for secure discovery across multiple
platforms
- Collaborate
with infrastructure, cloud, security, ITAM, and architecture teams to
align Discovery, SAM, and HAM with enterprise standards
- Monitor
and continuously improve Discovery and Service Mapping coverage, success
rates, and data quality
- Support
CMDB, SAM, and HAM governance, best practices, and maturity initiatives
Required Qualifications
- Proven
experience implementing ServiceNow Discovery and ITOM solutions
- Strong
hands-on experience with:
- MID
Server configuration and management
- Custom
Discovery probe, sensor, and pattern development (required)
- Service
Mapping implementations (required)
- Strong
scripting skills using JavaScript, PowerShell, and/or Shell (required)
- Demonstrated
experience supporting SAM and HAM processes using Discovery and CMDB data
- Deep
understanding of network protocols and infrastructure technologies
- Experience
with on‑premises and cloud discovery (AWS, Azure, and/or GCP)
- Strong
knowledge of CMDB data models, CSDM, and ITAM best practices
- Experience
integrating ServiceNow with external systems and tools
- Excellent
problem-solving and troubleshooting skills
Experience Requirements (Must Have)
- 5+
years of experience designing, configuring, and managing MID Servers
- 5+
years of experience developing and maintaining custom Discovery probes,
sensors, and patterns
- 5+
years of experience ensuring high-quality CMDB population for SAM and HAM
- 5+
years of experience implementing and supporting Service Mapping
- 5+
years of experience troubleshooting discovery using network protocols
(SSH, SNMP, WMI, HTTP/HTTPS, etc.)
Certifications (Required – One or More)
- ServiceNow
Discovery Certification
- ServiceNow
ITOM Certification
- ServiceNow
SAM Certification
- ServiceNow
HAM Certification
Nice to Have
- Knowledge
of Event Management or other ITOM modules
- Familiarity
with enterprise architecture frameworks
Soft Skills
- Strong
analytical mindset with attention to detail
- Automation-focused
and continuous improvement approach
- Strong
communication and stakeholder management skills
About
Symbiotic Digital.
Symbiotic
Digital provides the IT Experts you need that solve problems and get things
done. See what the top 2% in their field can do for you.
(Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we
provide:
1. Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results
2. Recruitment: Find The Right People You
Need
Serving IT & Business leaders,
Symbiotic Digital provides a business system that enable us to provide the
Expert Technical staff needed to solve challenging business and IT problems. IT
leaders in the most reputable organizations in Canada have relied on Symbiotic
Digital to help them staff difficult assignments with proven Experts uniquely
evaluated by our proven QMS- Quality Management System Staff Development Model.
We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume
to: [email protected]
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
