We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
About the right team member
We're looking for a Senior UX Researcher for the Mindbody Core Business Experience. You will be responsible for developing research programs, defining problem statements, communicating novel insights from mixed-methods research you conduct, developing and steering strategic research roadmaps, and collaborating with the Product Management and Product Design teams to define what to build and how to build it.
We are at a pivotal moment at Mindbody where we are shifting the research culture to drive foundational research that helps define product roadmaps. UX Researchers at Mindbody develop a strong understanding of the products and business while balancing user needs to drive the business forward, creating usable, useful, and delightful experiences for our small, medium, and franchise businesses worldwide.
This role will be based out of the US, reporting to a local Head of Research.
About the role
- Be a proactive member of a cross-functional product team by identifying research opportunities that inform product and design strategy, scoping research roadmaps, gaining cross-functional buy-in, and clearly communicating your approach while executing collaboratively.
- Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into the research roadmaps you develop.
- Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions.
- Lead workshops and design sprints by surfacing relevant insights, proposing research roadmaps, and informing the evolution of our product and design strategy.
- Develop a good understanding of the business and products you do research on to prioritize, define and influence OKRs and what to build next.
- Contribute to upleveling the craft and impact of the research team by mentoring junior members and scaling yourself by guiding product and design to do research within pre-set scope
Skills & experience
- You have a Bachelor's degree AND have 5+ years experience as a mixed methods user experience researcher with demonstrated experience in a variety of research approaches, including, card sorts, tree tests, diary studies, jobs-to-be-done, writing and analyzing surveys, in-depth interviews, unmoderated and moderated usability testing and concept evaluations.
- You have an advanced degree in Psychology, Cognitive Psychology, Experimental Psychology, Human Factors, Human-Computer Interaction OR alternative equivalent work experience AND 3-4+ years of experience as a mixed methods researcher.
- Strong storytelling and presentation experience across a variety of audiences and a good understanding of how to refine presentations to meet the needs of the audience from Product, Design, Engineering partners to leaders in the organization.
- Proven track record of delivering research roadmaps and insights that move the business forward – influencing partner mindsets, product roadmaps, user experience metrics, and strategy.
- Experience across digital products and platforms, with expertise in B2B (Small and Medium Business) and/or Wellness Tech and/or AI/ML products an advantage.
- Experience leveraging research tools such as Lookback, UserTesting, Dscout, Alchemer (or equivalent e.g., Qualtrics), SQL, R, Python or similar and adaptability to learn and utilize new tools as needed to meet the evolving needs
Pay transparency
It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $120,000 to $165,000. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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