Senior Technical Support Specialist

Who are we?

Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $45 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important services. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

In this role, you will:

• Be the primary IT contact person of the company in our Vancouver office, in-person 5 days/week
• Provide level 1 and 2 technical and application support to all of our other corporate office locations
• Act as an escalation point for the more junior support personnel on the team
• Coordinate with various third parties, department managers or stakeholders to resolve issues
• Take lead in various projects meant to improve IT efficiency and functionality
• Manage onboarding, offboarding and role management for all users
• Build and support user workstations as well as manage hardware inventory
• Accurately use ticketing and time tracking systems to maintain service levels for end-users.
• Maintain and support internal and third-party software packages and coordinate with vendors or developers as needed
• Build and deploy technology to automate maintenance, security, and deployment processes for workstations and end-user applications
• Research and resolve problems within the scope of responsibility, escalating to appropriate departmental staff any issues that may adversely impact systems
• Identify processes and procedures that can be automated and make recommendations to test and monitor systems’ performance
• Assist with maintaining accurate technical support documentation and procedural compliance documentation

Skills and Qualifications:

• Acquired a degree or diploma in Computer Science, Information Technology, Computer Engineering or have received equal training in a similar field of study.
• Supported windows-based enterprise applications and have experience in supporting the following:
• Microsoft Azure/Entra
• • Microsoft InTune
  • Microsoft Office 365
  • Microsoft Exchange Online
  • Anti-virus and security applications
  • Workstation build automation and hardening
  • Workstation remote support solutions
  • Remote desktop and Virtual desktop technologies
• Experience and knowledge in information technology information library (ITIL) methodologies
• A minimum of 5+ years of experience in a fast-paced technical support or network operations role within a technical support environment; financial services or FinTech industry experience is an asset.

Benefits and Perks
Some of the benefits we offer at Intellifi include:

• Health and Wellness Spending Accounts
• Health, Drug, Vision, and Dental benefits
• Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays)
• RRSP Matching Program
• Maternity / Parental Leave Top Up Program
• Discounted gym memberships
• Travel assistance and EAP
• Business Casual dress code
• Company social events + sport teams
• Education reimbursement
• Training and mentoring programs
• And more!

You will love working here

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees are able to gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

Equal Opportunity Employer

CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to hear from you!

If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.

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