Owns the internal ServiceNow platform as its primary technical lead and stakeholder contact. Responsibilities include architecture, solution design, development, code review, testing, integrations, technical consulting, team leadership, quality assurance, process improvement, documentation, and mentoring. The role translates business requirements into ServiceNow solutions, leads client onboarding, oversees delivery, and ensures governance, best practices, and service-level compliance.
Description
Job Summary:
The Sr. Solution Architect I serves as primary technical owner and point-of-contact for the internal ServiceNow instance, and as the face of and technical lead for the ServiceNow support team to CDW, CDW customers, and the ServiceNow support team. The Solution Architect provides guidance and consulting on all issues and solutions within the ServiceNow platform and represents the individual platform to the governance team from a technical perspective. The role can perform scoping, discovery, system design, technical leadership, development, code review, and testing for much of the ServiceNow platform.
What you will do:
* Lead technical consultants and developers in delivering services in compliance with CDW governance, service-level agreements, and industry best practices.
* Serve as primary technical point-of-contact for internal support work and as the face of the development team to CDW .
* Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners.
* Define, at an architectural and design level of detail, technical solutions aligned with CDW business cases and ServiceNow Implementation Best Practices.
* Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders.
* Write and estimate user stories, monitor developers' work, and own overall quality and delivery of development.
* Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations.
* Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities.
* Mentor developers and technical consultants on technical design standards and best practices.
* Maintain and build proficient know
* ledge of the ServiceNow platform and products.
* Research and evaluate technology partners or other vendor solutions as needed.
* Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
What we expect of you:
* Bachelor's Degree and at least 5 years of Information Technology Engineering experience; OR 9 years of Information Technology Engineering experience.
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while aiding in solving business processes and/or technical problems.
* Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).
* Strong analytical and problem-solving skills.
* Experience leading technical teams.
* Ability to effectively prioritize and execute tasks.
* Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
* Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
* Flexibility to work evening and weekend hours as necessary.
* Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership.
* Highly self-motivated and directed with keen attention to detail.
* Ability to work both independently and in a collaborative team environment.
* Knowledge of ITIL.
* Solid process documentation skills.
* Experience with web services integrations.
* Minimum of two additional CIS Certifications should be current or achieved within 1 year of hire, a plus.
* ITIL Foundations Certification, a plus. Pay range: $109,000 - $151,400 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Job Summary:
The Sr. Solution Architect I serves as primary technical owner and point-of-contact for the internal ServiceNow instance, and as the face of and technical lead for the ServiceNow support team to CDW, CDW customers, and the ServiceNow support team. The Solution Architect provides guidance and consulting on all issues and solutions within the ServiceNow platform and represents the individual platform to the governance team from a technical perspective. The role can perform scoping, discovery, system design, technical leadership, development, code review, and testing for much of the ServiceNow platform.
What you will do:
* Lead technical consultants and developers in delivering services in compliance with CDW governance, service-level agreements, and industry best practices.
* Serve as primary technical point-of-contact for internal support work and as the face of the development team to CDW .
* Ensure quality of work delivered by technical team, serve as escalation point for stakeholder concerns, and identify and implement technical team process efficiencies to benefit the technical team and process owners.
* Define, at an architectural and design level of detail, technical solutions aligned with CDW business cases and ServiceNow Implementation Best Practices.
* Understand process owner requirements, translate to high-quality technical solutions, and communicate and deliver them to stakeholders.
* Write and estimate user stories, monitor developers' work, and own overall quality and delivery of development.
* Lead technical integration onboarding efforts with new clients to understand their current processes and platform configurations.
* Ensure quality of delivered solutions, development artifacts, documentation, and knowledge transfer activities.
* Mentor developers and technical consultants on technical design standards and best practices.
* Maintain and build proficient know
* ledge of the ServiceNow platform and products.
* Research and evaluate technology partners or other vendor solutions as needed.
* Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
What we expect of you:
* Bachelor's Degree and at least 5 years of Information Technology Engineering experience; OR 9 years of Information Technology Engineering experience.
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while aiding in solving business processes and/or technical problems.
* Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).
* Strong analytical and problem-solving skills.
* Experience leading technical teams.
* Ability to effectively prioritize and execute tasks.
* Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
* Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
* Flexibility to work evening and weekend hours as necessary.
* Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership.
* Highly self-motivated and directed with keen attention to detail.
* Ability to work both independently and in a collaborative team environment.
* Knowledge of ITIL.
* Solid process documentation skills.
* Experience with web services integrations.
* Minimum of two additional CIS Certifications should be current or achieved within 1 year of hire, a plus.
* ITIL Foundations Certification, a plus. Pay range: $109,000 - $151,400 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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