Then Jobber might be the place for you! We’re looking for a Product Manager to be part of one of our Fintech scrum teams.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful. Whether it’s helping small businesses get paid using Jobber Payments, getting access to capital to invest in growth, or offering financing to our customer’s customers - we believe small business owners should have seamless access to financial tools that allow them to thrive. Simply put, we care much more about our customers than any financial institution ever will. That’s our superpower.
The role:
Reporting to the Fintech Group Product Lead, the Product Manager will balance quantitative and qualitative research to deeply understand both the overall market conditions and our customers’ problems, to ensure we are executing on the highest priority initiatives. You will collaborate with cross-functional teams to help guide the success of the Jobber product, utilize data and consumer research to understand and validate top priorities, conceptualize a strategy, work to execute with a team of developers and designers and then measure success. You will be a motivator for your team, and keep them engaged and excited about finding and developing solutions to empower mobile small businesses.
The Product Manager will:
Take full accountability for leading a product team, including product discovery, shaping, delivery, and ensuring successful outcomes.
Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals.
Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors. Synthesize these insights into actionable strategies that inform product decisions and enhance user experience.
Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process.
Own the near-term roadmap, curating and developing solutions that align with the company’s strategic objectives and deliver meaningful value to customers.
Prioritize and deliver features that have a significant impact on both customers and the business. Ensure these features are aligned with long-term goals and adapt plans as needed based on feedback and market changes.
Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs.
Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved.
To be successful, you should have:
Proven experience as a product manager or product owner in Fintech SAAS environment
Have previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities.
Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions.
Be commercially minded, with the ability to balance customer needs with business goals, ensuring that product development aligns with the company’s strategic and financial objectives.
Exhibit a high degree of empathy, understanding of customer needs, and ability to use these insights to drive product direction and strategy.
Demonstrate next-level communication skills, with the ability to articulate the voice of the customer, inspire teams, build trust, and communicate effectively with stakeholders at all levels.
Maintain a data-driven mindset. You rely on data to define problems and measure success, and you thrive on contextualizing your work through various tools, systems, and processes.
Operate with a high level of autonomy, taking initiative and executing on projects without oversight, while consistently driving towards continuous improvement.
Demonstrate ownership, ambition, and a results-driven mindset, continuously pushing for better outcomes and fostering a culture of accountability within the team.
Highly desired (but not a deal-breaker) if you had:
Fintech, finance, or accounting/bookkeeping experience.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $145,900, a midpoint of $171,600, and a maximum salary of $197,400, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience, and against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us, too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
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