About us
Manulife is a leading international financial services group serving over 33 million customers across the globe. We are hard at work to transform our organization into a digital, customer-centric market leader – evolving our customer interactions into innovative, elegant, and highly functional digital experiences delivering high value.
The barrier to the financial services industry can be complex but it doesn’t have to be; our mission is to simplify financial services by making decisions easier and lives better.
The role
Our Product Design team is looking for an experienced Product Designer.
In this role, you'll dive into an iterative, data-driven process to craft elegant solutions that make real impact. You'll bring a perfect blend of analytical thinking and creativity, along with experience in collaborating with stakeholders and cross-disciplinary teams.
We are proponents for working in the open, encourage transparency, and are committed to working together to deliver user-driven experiences. We're excited to grow with talented, ambitious individuals who are passionate about making a positive difference in the lives of Canadians. If you're ready to take on new challenges and be part of something meaningful, we want to hear from you!
You’ll be
Primarily designing B2C web applications that work across desktop, tablet, and mobile
Collaborating with Product Owners and Engineering to balance product and user needs
Part of the broader Human Centered Design team, advancing a customer-centric vision
Conducting user research, distilling data, and communicating insights
Consistently communicating with cross-functional teams to ensure cohesive design implementation
Working in an agile environment for quick prototype-test-iterate cycles
Facilitating jam sessions and articulating design decisions
Contributing to the evolution of our design systems
Helping develop our Product Design practice and culture
Determining UX success metrics & KPIs with stakeholders and analytics
You are
Committed to quality – Strive to deliver best-in-class, compelling user experiences.
Confident – Gracefully defend your design decisions with strong, informed opinions.
Data-driven & user-focused: Back your work with research and challenge opinion-driven decisions.
Deeply empathetic – Balance user interests with stakeholder and business goals.
A realistic visionary – Think big while balancing scope, limitations, and future possibilities.
Own your craft– Passionate about solving core product problems and owning all aspects of UX/UI.
A strong communicator – Effectively sharing your work with diverse audiences.
A team player – Contribute to a culture of collaboration, transparency, and growth with low ego.
We’re looking for
3+ years of product design experience with expertise in Figma
High proficiency in human-centered design, visual design, usability, and accessibility
Deep understanding of the end-to-end digital product design process, including user validation, user flows, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals
Experience using AI as part of your design workflow (eg: Figma Make)
Demonstrated experience collaborating with Product, Engineering, Research and Content teams within Agile methodology
Previous experience using and contributing to design systems
Financial services background preferred
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$71,925.00 CAD - $119,875.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
