Senior Payments Settlement Specialist

About Versapay 🚀

For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually

Think you might be the next Veep to join? Read on!!

Our Values 

⭐️ We obsess over our customers. 

⭐️ We help each other. 

⭐️ We embrace diversity. 

⭐️ We find better ways. 

⭐️ We get things done. 

⭐️ We own it. 

The Senior Payments Settlement Specialist will handle daily, weekly and monthly processes for exception management across various issuing bank partners and processing partner relationships. The Senior Payments Settlement Specialist would also assist in cash settlement reconciliation. The Payment Settlement Operations team oversees cash settlement reconciliation and exception management across the Company’s various payment portfolios. The Senior Payments Settlement Specialist will work with external and internal partners to research and resolve out of balance items, chargebacks, rejects and other exceptions.

Core Job Responsibilities:

• Handle exception management for all Versapay payments products with a heavy focus on chargeback and ACH reject processes.
• Work within multiple complex systems and portals to research and resolve exceptions.
• Collaborate with external and internal partners to research and resolve payment processing issues and unreconciled items.
• Submit cases (Salesforce) for Support Team to contact merchants to act on ACH rejects and exceptions. Monitor case status to ensure exceptions are resolved timely and completely.
• Monitor and act on queues in CRM (Salesforce) and emails.
• Liaise with Support Team to investigate settlement inquiries from merchants.
• Apply best practices to ensure exceptions are resolved timely, completely and accurately.
• Enhance existing exception management standard operating procedures.
• Assist with daily settlement reconciliations.

What You Bring to the Table:

• You have strong experience in overall exception management function with a heavy focus on chargeback and ACH rejects. Minimum 3 years of related experience.
• You have a solid understanding of payment settlement and money movement in the payment card industry.
• You have a curious mindset and able to dig into data sets to problem-solve.
• You have EXCELLENT level knowledge of Excel, and are comfortable working with large data sets. Familiarity with reconciliation tools that exist in market a plus
• You have experience and comfortable with navigating multiple systems/platforms/portal sites.
• Financial institution, payment processor and back-office portals.
• CRM tool (Salesforce).
• You are a partner who can work cross functionally with Support, Payment Operations, Underwriting and other teams. Customer support experience would be desirable.
• You pay attention to details.
• You have organization, prioritization and time management skills.
• You are comfortable working in a remote, fast growth environment and able to maintain focus with minimal supervision.

#LI-Remote

All of our Veeps live out our core values: 

We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.