Senior Marketing Operations Manager

Join Our Mission: Help the Helpers with Jane

Let’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day.

At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.

Your Role in Our Journey:

As our company continues to evolve, we’re seeking a dynamic leader to take charge of our marketing operations practice. The potential to bring Jane’s brand to new audiences is immense, and your expertise in building and leading a top-tier marketing operations discipline will be instrumental in realizing that vision.

Learn More About Us

We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.

We're a company that is growing rapidly, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, we would love to hear from you.

No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews

If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!

The Impact you could have...

• Lead our marketing operations efforts to ensure seamless development of our tech stack including our new CRM, Hubspot
• Attract and develop RevOps talent including campaign operations, lead management, marketing automation, and seller workflows.
• Build and maintain marketing automation workflows, data integrations, and reporting structures that align with business objectives.
• Oversee the use and management of marketing technology tools, with a strong emphasis on HubSpot, ensuring efficient utilization and scalability.
• Collaborate closely with the sales and marketing team to align processes and systems for lead management, scoring, and nurturing.
• Partner with cross-functional teams to build and refine the prospect and customer funnel, enhancing customer experience and conversion rates.
• Monitor and enforce data quality standards, ensuring accurate tracking and compliance with privacy regulations such as GDPR and CCPA.
• Stay up-to-date with marketing technology trends and identify tools or processes that can enhance operational efficiency and effectiveness.

The experience we feel we need

• 8+ years of experience in marketing operations, with a proven track record of leading complex projects and managing high-performing teams.
• Expertise in HubSpot is highly desired, with hands-on experience in marketing automation, CRM integration, and reporting.
• Strong proficiency in data analysis and performance reporting, including advanced Excel skills and familiarity with tools like Tableau or Looker.
• Exceptional project management abilities. Proven track record of defining and delivering complex work, managing multiple stakeholders and competing priorities, delivering on-time and within budget in a fast-paced environment.
• A strategic thinker with a deep understanding of the marketing funnel, lead lifecycle management, and data-driven decision-making.
• Excellent problem-solving skills, with the ability to translate technical challenges into business solutions.
• Strong communication and collaboration skills, with a proven ability to work effectively across marketing, sales, and engineering teams.
• Experience in scaling marketing operations in SMB-focused organizations is a plus.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $ 142,500 and maximum annual salary of $231,500. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $169,200.

It's also possible to join Jane at a salary above or below this, which would mean a salary below $169,200 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $169,200 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on this link here for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.

More information on our benefits can be found here!