Senior Director, Operations

Let us welcome you home
 
Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.  

Our Vision: For every person to feel at home.  

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.
As the Senior Director, Operations, you are responsible for planning and executing operational policies and objectives, and will support the General Managers and Regional operation oversee all aspects of operations of each location. This includes, understanding finances, occupancy, building maintenance, employee and labour relations, as well as coaching and mentorship.  

Responsibilities 

• Develop and execute strategies, deploy tactics to attain short and long-term financial, mission-critical operational goals  
• Implement operational processes, produce sustainable growth, and minimize risk 
• Ensure compliance with standards and regulations 
• Lead accreditation and audit compliance strategic process 
• Monitor financial and operational metrics, measure against organizational objectives 
• Oversee all aspects of the day-to-day operations of each location, including finance, budget planning, sales and marketing; 
• Manage budgets and monitor labour costs 
• Oversee the management of capital expenditure projects as undertaken by each location, plan projects in accordance with approved guidelines and ensure expenditures meet cost projections and completion deadlines 
• Ensure each location delivers the highest the level of care and attention to our residents 
• Manage strong relationships with key stakeholders at Health Authorities, capital partners, families and residents, and the community at large 
• Liaise with clinical quality specialist to ensure sound clinical practices are implemented and maintained at each location 
• Lead by example through professional operations and communication 
• Evaluate performance for General Managers at each location 
• Support the leadership team at each location with Human Resources management 
• Conduct routine inspections of services provided at each location 
• Ensure optimum occupancy, revenue, and profitability for each location 
• Understand current market trends and competition 
• Travel is required 
• Other duties as assigned to support operational requirements 

Qualifications and Experience 

• Minimum (8) eight years senior living and care industry experience as a senior leader 
• Completion of degree in Business Administration, Healthcare, Finance, or related discipline 
• Valid driver’s licensed required for travel 
• Experience with unionized environment is preferred 
• Exceptional interpersonal and leadership skills 
• Superior organizational skills with the ability to work in a fast-paced environment 
• Superior oral and written communication skills, fluent in English   
• Demonstrate the ability to prioritize and problem solve 
• High integrity and a strong sense of ethics as well as the ability to handle sensitive information with tact and discretion 
• Strong computer literacy skills  
• Strong financial acumen is required 
• Position will be based in British Columbia 

Why Join Optima Living?  

 At Optima Living, we believe our people are our greatest strength. We are committed to fostering a supportive and engaging workplace where every team member feels valued, empowered, and truly at home. When you join our team, you’ll benefit from a comprehensive package designed to support your well-being, professional growth, and quality of life. 
 
Competitive Compensation 
Receive a market-competitive compensation package with pay progression based on your length of service and individual performance. 
 
Health and Wellness Benefits 
We offer employer-paid health coverage for you and your family, including vision care, dental care, paramedical services, travel insurance, and a health spending account, ensuring your health and peace of mind are a priority. 
 
Career Growth and Development 
We are committed to your professional journey. Enjoy opportunities for advancement, access to ongoing training, and educational programs designed to help you thrive in your career. 
 
Financial and Life Support 
Our robust benefits package includes an employer-matching RRSP program, life insurance, and access to our Employee and Family Assistance Program (EFAP), providing support for every stage of life. 
 
Work-Life Balance 
We understand the importance of time for yourself and your loved ones. Our team members benefit from generous vacation entitlements, paid sick time, and additional paid days off to rest and recharge. 
 
Flexible Work Environment 
We support productivity through flexibility. Our workspaces include ergonomic sit/stand desks and collaborative open-office designs. Enjoy flexible start and end times, as well as hybrid work options that allow you to perform at your best, wherever you are. 
 
Team Culture and Recognition 
At Optima Living, we strive to welcome you home. Our culture is built on mutual support, inclusion, and teamwork. As a member of our team, you'll take part in team-building activities, social gatherings, and community fundraising events. Through programs like our “Shining Star” Employee Recognition initiative, we celebrate your contributions and stay connected to our shared mission, vision, and values.