Serving as a subject matter expert (SME) across this portfolio, the Senior Cybersecurity Solutions Engineer works hand in hand with CIS Services Account Executives and the Technical Account Management (TAM) team within the CSE/TAM operating model to drive opportunities from technical discovery and solution design through onboarding, adoption, issue resolution, and expansion. The ideal candidate is an empathetic and proactive self-starter with a team-lead mentality; someone who works directly with customers, owns issues end to end, and sets the technical standard for the team through mentorship, enablement, and example. This role also serves as a trusted technical voice to Product Management and executive leadership, translating field and customer insights into product and business decisions.
What You'll Do:
Serve as the technical SME across the CIS portfolio, including CIS MDR, MXDR, MDBR/MDBR+, Albert Network Monitoring, CIS Hardened Images, CIS SecureSuite, networking, and cloud security
Provide hybrid pre-sales and post-sales engineering support, including technical discovery, solution design, demonstrations, proofs of concept, onboarding, deployment guidance, escalation management, and issue resolution through closure
Own the technical customer onboarding experience for assigned accounts, accelerating time to value and protecting revenue recognition and customer satisfaction
Partner directly with CIS Services Account Executives and Senior Account Executives throughout the government sales cycle, including procurement, security reviews, and technical evaluations
Operate within the CSE/TAM operating model alongside the Technical Account Management team to ensure seamless customer experience from pre-sales through onboarding, adoption, and renewal
Proactively engage customers and internal stakeholders through direct, real-time communication (phone, video, and possibly, in-person meetings) to accelerate resolution and build trusted relationships
Act as a technical team lead and mentor; coaching, enabling, and upskilling solutions engineers whose experience is concentrated in CIS SecureSuite, broadening team competency across the managed security services portfolio
Develop enablement content, runbooks, demonstration environments, and best-practice documentation that matures team capability and shortens team ramp time
Deliver professional presentations and technical demonstrations via phone, web technologies, and live and virtual conferences, articulating the value of foundational cybersecurity as the core of all organizational initiatives
Serve as the voice of the customer; synthesize field feedback to inform Product Management priorities and support executive decision-making, collaborating regularly with product managers, Security Operations, and Engineering
Identify cross-sell and upgrade opportunities; assist sales through deal closure and build use case recommendations, case studies, and testimonials
Track all account contact, opportunities, and support activity in Salesforce, ensuring reporting and communication is frequent and bi-directional
Represent CIS in a general capacity and present at conferences or product meetings as necessary
Other tasks and responsibilities as assigned
What You'll Need:
Bachelor's degree in technical or business discipline*
5+ years of sales engineering, solutions engineering, or technical account management experience in cybersecurity, with demonstrated pre-sales and post-sales responsibilities
Deep knowledge of managed security services, including MDR, EDR/XDR/MXDR, NDR/IDS, and DNS-layer security; direct experience with CrowdStrike Falcon and/or Sophos platforms
Strong network engineering fundamentals (TCP/IP, routing, firewalls, network sensor/IDS deployment) and working knowledge of cloud platforms (AWS, Azure, or GCP), including hardened/secured image concepts
Understanding of U.S. SLTT government environments, procurement, and public-sector sales cycles
Demonstrated experience mentoring, training, or technically leading other engineers
Proactive, customer-first communication style with a proven willingness to engage by phone and drive issues to full resolution across pre-sales, onboarding, and post-sales
Strong presentation and communication skills, both verbal and written, including technical remote demonstrations via Microsoft Teams or real-time applications
Familiarity with Salesforce and Microsoft Office
Ability to work independently and with the team collaboratively in a fast-paced environment
Ability to travel as needed
Must be authorized to work in the United States
It's a Plus if You Have:
Experience supporting or working within U.S. SLTT agencies, nonprofits, or Multi-State and Election Infrastructure Information Sharing and Analysis Center (MS-ISAC/EI-ISAC) member organizations
Related security and technical certifications (e.g., Security+, CISSP, GIAC, CrowdStrike CCFA/CCFH, Sophos certifications, cloud certifications)
Experience with security operations center (SOC) workflows, incident escalation, and vulnerability management
Experience with MS Windows (including Windows Server), Linux, VMware vSphere and Workstation, and scripting
Compensation Range:
USD$93,300.00 - $163,200.00
