Job Title:
Senior Customer Growth ManagerAbout Trellix
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.
Role Overview:
As a member of the customer marketing team, you will play a critical role in driving growth across the entire customer journey. You will manage a high volume of customers in a scaled one-to-many motion by leveraging automation, AI-driven insights, and self-service tools to drive product adoption, retention, and growth. With a focus on delivering an excellent customer experience, you will positively impact ARR and retention.About the role:
You will deeply understand the customer journey and apply that knowledge to engage customers across their journey
You will manage a large portfolio of customers at scale by using automated workflows, in-app messaging, email campaigns, and self-service resources.
You will create and execute digital-touch engagement strategies across the customer journey using a combination of marketing channels, analytics, and experimentation to increase customer retention, loyalty and ARR.
You will experiment with new tactics and technologies, including AI-driven insights, automation and data insights, to personalize outreach, identify growth opportunities and optimize engagement.
You will analyze data and metrics to understand customer behavior, identify trends, and measure the effectiveness of campaigns, implementing A/B tests and other experiments to refine tactics and improve ROI.
You will work collaboratively with Customer Success, Sales, Product Marketing and Field Marketing teams to create a unified customer experience.
You will work remotely from either the continental United States or Canada.
About you:
You empathize with customers and are invested in their success, underpinned by a deep understanding of customer behavior and the customer journey.
You have experience with customer success platforms and marketing automation platforms.
You like to experiment, learn and adapt as you go to create better outcomes for customers and the business.
You are analytical with a strong ability to interpret data and use it to inform decisions and set direction.
You are highly collaborative and like to work cross functionally to ensure the best possible outcomes for customers.
You have 4-5 years of experience in customer marketing or digital customer success, where you have demonstrated an ability to impact customer outcomes.
Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Our Commitment to You:
At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.
Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.
Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.
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