Summary of Position:
The Senior Client Success Manager is the primary contact and point of coordination between our attorney and law firm clients and our internal teams. You will communicate with clients about how their digital marketing campaigns are performing, while keeping an eye on their results using Google Analytics and our campaign performance dashboard. You will be managing multiple clients simultaneously, so time management and attention to detail is an important part of the job. You will have an incredible support team behind you to help give you all the tools you need to succeed at the job. The primary goal of the Client Success team, and this position, is client retention.
Position Responsibilities:
- Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and the agency
- Establish strong working relationships with clients, ensuring their needs and expectations are understood and met
- Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies
- Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics
- Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement
- Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
- Provide data-driven marketing recommendations and propose tailored solutions based on client goals
- Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success
- Build and maintain long-term client relationships to ensure satisfaction and account retention
- Proactively engage with clients to anticipate their needs and prevent potential issues
Requirements
Minimum Requirements:
- 5+ years of hands-on Account Management/Client Success experience, preferably within a small to mid-sized legal marketing agency
- Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field
- Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns
- Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing, demonstrating a comprehensive understanding of the digital landscape
- Proficiency with Content Management Systems (CMS) like WordPress required
- Knowledge of website analytics, tracking tools, and performance optimization is a plus
- Ability to work in a collaborative environment and engage with cross-functional teams
- A genuine passion for client success, with a focus on providing exceptional service
The base salary range for this opportunity is $65,000 - $80,000, along with a bonus incentive plan. This target compensation range is subject to multiple factors including role level, experience and location. As you go through the interview process, your recruiter will work with you to identify a competitive base salary within the proposed target compensation range, and include a bonus incentive plan that will get you excited about your future with us.
Benefits
We’ve got you covered:
EverService is proud to offer a variety of benefits to support employees and their families, including:
- Remote-First Environment
- Medical, Dental, & Vision Insurance
- Company 401(k) Matching
- Monthly Phone & Data Stipend
- Paid Vacation & Sick Time Off
About EverService Holdings, LLC:
EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands.
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
