Own technical relationships with strategic payments clients, serving as a trusted advisor and coordinating with Product, Support, Implementation, Sales, Authorization, and Market Delivery teams. Analyze transaction and approval-rate data, diagnose platform issues, recommend performance improvements, support adoption of new capabilities, document best practices, and translate technical challenges into business value. The role is based in São Paulo with a hybrid office expectation.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Technology Account Management
1. Overview
At Mastercard, we are building a world beyond cash - one that is inclusive, digital, and accessible to everyone, everywhere. Within this context, the Technical Account Management (TAM) team plays a critical role in ensuring our clients extract maximum value from our platforms through technical excellence, innovation, and trusted partnerships.
We are seeking a Senior Analyst, Technical Account Management, to support strategic accounts by acting as a trusted technical advisor, driving customer success, and partnering cross-functionally to deliver scalable, high-impact solutions within the payments ecosystem.
2. Role
As a Senior Analyst, Technical Account Management, you will own the technical relationship with key clients, guiding them through complex technical and operational challenges while enabling innovation and continuous improvement.
You will collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities across the end-to-end payments flow.
In this role, you will proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements. You will document and share best practices and provide strategic technical recommendations that support both operational stability and business growth.
You will be supported by Technology Account Management and Analytics teams and work in close alignment with local and regional market teams.
3. All About You
You are a customer-centric technology professional with a strong consulting mindset and the ability to translate technical complexity into business value. You thrive in fast-paced, global environments and build trusted relationships across diverse stakeholder groups.
You bring:
- Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
- Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
- Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics
- Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making (data extraction is supported by Analytics teams; analysis and interpretation are core expectations)
- Strong understanding of technology strategy, customer support, and enterprise platforms
- Excellent communication skills across technical and non-technical audiences
A proactive, problem-solving-oriented approach
- Native Portuguese and fluency in English
- This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week, supporting close collaboration with local teams and stakeholders.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Technology Account Management
1. Overview
At Mastercard, we are building a world beyond cash - one that is inclusive, digital, and accessible to everyone, everywhere. Within this context, the Technical Account Management (TAM) team plays a critical role in ensuring our clients extract maximum value from our platforms through technical excellence, innovation, and trusted partnerships.
We are seeking a Senior Analyst, Technical Account Management, to support strategic accounts by acting as a trusted technical advisor, driving customer success, and partnering cross-functionally to deliver scalable, high-impact solutions within the payments ecosystem.
2. Role
As a Senior Analyst, Technical Account Management, you will own the technical relationship with key clients, guiding them through complex technical and operational challenges while enabling innovation and continuous improvement.
You will collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities across the end-to-end payments flow.
In this role, you will proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements. You will document and share best practices and provide strategic technical recommendations that support both operational stability and business growth.
You will be supported by Technology Account Management and Analytics teams and work in close alignment with local and regional market teams.
3. All About You
You are a customer-centric technology professional with a strong consulting mindset and the ability to translate technical complexity into business value. You thrive in fast-paced, global environments and build trusted relationships across diverse stakeholder groups.
You bring:
- Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
- Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
- Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics
- Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making (data extraction is supported by Analytics teams; analysis and interpretation are core expectations)
- Strong understanding of technology strategy, customer support, and enterprise platforms
- Excellent communication skills across technical and non-technical audiences
A proactive, problem-solving-oriented approach
- Native Portuguese and fluency in English
- This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week, supporting close collaboration with local teams and stakeholders.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Vancouver, British Columbia, CAN Office
Mastercard Vancouver Tech Hub Office
475 Howe St 20th Floor, Vancouver, BC, Canada, V6C 2B3
Similar Jobs at Mastercard
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Provides end-to-end technical and operational support for external B2B customers and internal partners. Analyzes inquiries, resolves or coordinates issue resolution, supports payment products and processes, identifies automation opportunities, and integrates new products into support models. The role also involves customer training, coaching, subject matter expertise, negotiation, problem resolution, and collaboration across global teams.
Top Skills:
MainframeMS OfficeSplunkSQL
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads Mastercard’s Brazil settlement operations, overseeing daily payment settlement, participant onboarding, funding issue resolution, escalations, tax withholding, reconciliation, exposure reporting, audits, and operational risk controls. The role serves as the Brazil market subject-matter expert, coordinates customers, vendors, and internal teams, maintains settlement infrastructure continuity and crisis documentation, and advises operational risk stakeholders. Portuguese-English fluency, Brazil payments expertise, executive presence, project management skills, and a bachelor’s degree are required.
Top Skills:
Certificate Lifecycle ManagementMastercard Payment NetworkNucleaSettlement Infrastructure
10 Days Ago
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads Mastercard consulting solution development and sales support for authorization, authentication, and fraud services. Develops consultative packages, thought leadership, case studies, training materials, and client communications; supports pipeline growth and deal closings; manages senior client relationships; and advises clients on payments topics. Guides complex problem solving, mentors teams, collaborates with product and business development stakeholders, and builds intellectual capital globally.
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
