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This role is based at one of our corporate offices in McLean, VA; Dallas, TX; Memphis, TN; or Remote
This is your chance to be part of an in-house Commercial Services team that propels Hilton's revenue management, call center, and analytics functions! As a Senior Analyst, Groups, Meetings & Events (GM&E) Solutions, you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the GM&E Solutions Team, you will report to the Director, GM&E Solutions. You will guide and support governance, auditing, and quality assurance efforts. These efforts will ensure that Hilton standards align systems and business processes and apply them across properties.
What you'll do during a typical day:
- Provide email, case, and phone support, handling both standard inquiries and escalated cases with a high level of ownership
- Coordinate auditing activities, identify gaps, trends, and risks, drive corrective actions to improve data accuracy and system integrity, and assist with execution
- Lead testing efforts, including UAT, regression testing, and validation of system changes
- Ensure understanding of requirements of the business and identify potential impacts or risks
- Collaborate with hotel and corporate teams to resolve discrepancies, while also driving proactive improvements to prevent recurrence
- Perform regular quality assessments of systems, identifying opportunities for improved performance, compliance, and user experience
- Lead the development of process documentation, governance frameworks, and best practices
- Provide guidance to Analysts, supporting knowledge sharing ways of working across the team
How you'll collaborate with others:
- Be the escalation contact for complex system, process, and support-related issues, providing advanced troubleshooting and driving resolution across our teams and partners
- Coordinate the creation and maintenance of knowledge articles and resolutions, ensuring detailed, and accessible guidance for hotels and partners
- Lead governance plans and support execution, of Hilton standards, policies, and best practices across all sales solutions
You have these minimum qualifications:
- Three (3) years of work experience in Hospitality/Travel industry
- Two (2) years of Delphi.fdc and MeetingBroker experience
- Experience supporting systems, projects, or related business operations
- Proficient in the Microsoft applications, including Excel, Word, PowerPoint, and Outlook
- Travel up to 20% (if applicable)
It would be useful if you have:
- Advanced Excel skills (VLOOKUP, pivot table)
- Salesforce Administrator Certification
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $57,500 – $80,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE
About UsHow We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
