Salesforce Business Analyst II

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This is a one-year term leave replacement.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary
The Business Analyst II leads the assessment of client needs in an effort to align business initiatives with information technology solutions, primarily for the ongoing support for UBC s enterprise Constituent Relationship Management (CRM) platform, Salesforce.
Representing UBC IT, the Business Analyst II will provide expertise in the areas of requirements
definition, business process analysis and design, functional design, configuration, implementation, testing, training and documentation to deliver enterprise solutions to the UBC community. Majority of work will be performed in a formal project team. Projects typically have a high degree of complexity, influence, and impact as solutions are generally designed for the majority of constituents in the UBC community.
Organizational Status
- The Business Analyst II reports to the Project Manager in UBC IT - Academic Systems team.
- Strategic direction is provided by the Sr. Manager of the UBC IT - Academic Systems.
- Works daily with a project team typically made up of a project manager, developers, functional experts, and other project specialists
- Works closely with a broad range of stakeholders, including management and staff of UBC IT, clients from administrative and academic units, and external entities including vendors, regulatory agencies, and partner institutions.
Work Performed
Specific Duties:
- Work collaboratively with the team to support the salesforce platform and related technical ecosystems
- Work in an agile software development environment
- Performs data analysis and designs processes and procedures to resolve data quality issues
- Manages new releases of Salesforce to efficiently roll out new features
- Acts as a point of contact for business functional teams and the technical team concerning all application and interface changes impacting the supported Salesforce platform and related technical ecosystems
- Analyses the impacts of proposed changes to business processes and technical systems, and ensures solutions are consistent with the overall technical and business architecture of the university
- Participates in analyzing, testing, verification and validation of custom software and third party package software implementation
- Understands key technical environments to effectively identify integration, security, scalability, and performance requirements
- Build and maintain good working relationships with project teams, business analysts, UBC IT colleagues, and client stakeholders.
Core Duties:
- Leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
- Identifies, elicits, and documents business requirements, defines business rules and communicates requirements for the implementation of business solutions.
- Communicates with stakeholders of varying technical ability and subject matter expertise.
- Leads short-term planning sessions to implement integrated business process improvements and documents discussion and agreements.
- Provides consultative services for the development of policies and procedures.
- Analyzes metrics to ensure for client satisfaction.
- Provides input to feasibility studies for standard development projects and enhancements.
- Provides technical guidance and leadership to less-experienced individuals.
- Prepares functional, system and program specifications.
- Develops user test cases and validates test results during user acceptance testing and system acceptance testing stages. Typically performs functional testing.
- May prepare project status reports and communicate status to client.
- Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
- Performs other related duties as required.
Consequence of Error/Judgement
Errors in judgment, poor planning, or failure to act decisively could have a detrimental effect on UBC mission critical systems. Unreliable systems and code errors that disrupt the operations of these system, or failure to meet contractual obligations for performance and availability will damage the reputation of UBC and UBC-IT. This could adversely impact the University community, including the large majority of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue.
Provides input into decisions within established guidelines regarding the application of quality assurance practices to meet set requirements or makes decisions regarding solutions to defined problems.
The position will work with Program Managers, Project Managers, Programmer Analysts, Business Analysts, Vendors, Quality Assurance staff and users in ensuring the highest quality of the software promoted into our UBC production environments.
Supervision Received
Works under the general direction and receives daily direction from the Project Manager in UBC IT - Academic Systems. Must be able to work independently as well as contribute actively and collaborate openly as a team member.
Supervision Given
Provides mentoring and coaching to new or less experienced Business Analysts, Quality Assurance Analysts, and Developers in the area of salesforce administration. Also provides leadership and education to other staff in UBC IT and to the greater UBC community.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications

- Professional development in business analysis and related disciplines.

- Formal certification from a recognized professional organization or professional development provider is an asset.

- In-depth knowledge of salesforce is an asset.
- Experience with the traceability, requirements and issue tracking systems.
- Demonstrated knowledge and proven experience in producing BRDs, use cases, user scenarios, user stories, BPMs.
- Must have demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.

- Strong analytical skills and ability to provide creative solutions to problems and business challenges
- Excellent organizational, planning, and prioritization skills. Ability to multi-task and address project and operation demands in a fast paced and changing environment.
- Effective interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
- Strong communication skills
- Working experience on enterprise-wide projects.
- Ability to effectively facilitate groups to achieve appropriate outcome.
- Proven knowledge and continuous learning of application support best practices.
- Proven knowledge and continuous learning of business analysis discipline and best practices.
- Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.

Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Analytical Thinking - Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.
Business Process Knowledge - Maps full business processes and designs operational process flow. Facilitates group input and drafts proposals for process improvements. Identifies resource implications. Implements process improvement recommendations within the context of overall business processes.
Initiative - Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.