Provides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.
Overview
SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
Responsibilities
Qualifications
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
SRAM Life - Inspiring Momentum.
SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
Responsibilities
- Provide technical product support and advice to customers
- Demonstrate working knowledge of SRAM products and help identify information gaps
- Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
- Support consumer direct order management for specific product lines
- Provide timely, accurate feedback on sram.com and products to supporting teams
Qualifications
- Direct-to-consumer customer service experience
- Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
- Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
- Strong professional writing ability and typing speed
- Ability to learn quickly through on-the-job experience, training, and customer interaction
- A passion for helping riders (end consumers)
- Preferred:
- Bilingual in Spanish, Italian, French, German, or Dutch
- Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge
- Compensation:
- Starting salary is $22.00 per hour
- Comprehensive benefits package including:
- Annual Bonus
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
SRAM Life - Inspiring Momentum.
SRAM, LLC Vancouver, British Columbia, CAN Office
Located on North Vancouver’s north shore, SRAM’s newest location serves as Canada’s dealer service center as well as home to the SRAM MTB brand team. World renowned pedaling is minutes away from the office, making it the ideal community to immerse ourselves in.
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