The Renewals Specialist manages Cisco support and SaaS renewals, ensuring client satisfaction through customer success and inside sales collaboration.
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
You’ll work closely with clients, account managers, internal teams, and our vendor partner Cisco to deliver a customer‑first experience.
A Day in the Life:
- Create, manage, and track Cisco renewal quotes and opportunities as contracts approach expiry
- Manage customer contracts and subscriptions through Cisco portals
- Provide clear, informed recommendations on support levels and licensing options
- Act as a liaison between customers, internal stakeholders, and Cisco
- Educate clients on Cisco product lifecycles and adoption strategies
- Build strong, trusted relationships with clients and vendor partners
- Respond to customer and account manager requests with care and attention
- Coordinate with internal teams including Cisco procurement, accounting, and operations
- Support internal audits and compliance programs
- Maintain a consistently high standard of service and follow‑through
- Participate in 2–4 training or certification events each year
- Contribute to team collaboration and cross‑department initiatives
Renewals & Licensing Management
Client Success & Relationship Management
Operational Excellence
Learning & Team Contribution
What You Bring:
- Post‑secondary education in business, procurement, IT, or a related field
- 2+ years of experience in inside sales, procurement, licensing, or customer success
- Experience with Cisco tools and licensing models
- Understanding of software and support lifecycles
- Strong communication skills and a customer‑focused mindset
- High attention to detail with strong organization and follow‑through
- A proactive, service‑oriented approach aligned with Long View’s values
We encourage you to apply, even if you are not sure you meet all these qualifications. You may have knowledge and experiences not specifically listed here that would support our mission, and we would love to see your application
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Top Skills
Cisco Tools And Licensing Models
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Sr. Manager of Platform Architecture leads a team to achieve customer outcomes through architecture excellence, while maintaining industry alignment, managing platforms, and supporting pre-sales efforts.
Top Skills:
AIAutomationServicenow
Big Data • Cloud • Software • Database
This role involves managing high value accounts, closing sales, and building relationships to drive revenue growth within an assigned region.
Top Skills:
DatabasesOpen Source Technology
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Senior Advisor, Marketing is responsible for developing and executing integrated marketing strategies to enhance business growth, utilizing Account-Based Marketing and data-driven insights for effective decision-making.
Top Skills:
Account-Based MarketingAnalytics ToolsGa4HubspotMarketing Technology PlatformsMarketoSalesforce
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
