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Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We are searching for a Recruiter with a background in sales hiring to join our People Operations Team. You’ll play a key role in building strong partnerships with our hiring managers and finding top sales and customer experience talent to drive our revenue growth. This is a 1-year contract role to start, with the opportunity to be converted to a full-time position. As a Recruiter at Ada, you will source, interview, and manage the full-cycle recruitment process to hire the best people for the right role at the right time. You will focus specifically on hiring for GTM roles such as Account Executives (AEs), Sales Development Representatives (SDRs), and Professional Services Consultants positions, with the flexibility to support additional functions like G&A as needed. As an integral team member, you will use your creative sourcing skills, strong communication, and relationship-building expertise to build a strong candidate pipeline and engage with active, passive, and diverse talent from many channels.
If you're excited by a role that is both customer-facing and operations-oriented and see yourself growing your recruitment craft, keep reading!
About You
- 3+ years of experience in recruiting or sourcing with a focus on sales or GTM roles in a tech company.
- Self-starter with exceptional communication, organization and time management skills.
- Reliable and resilient team player to deliver on your commitments in a fast-paced environment.
- You are data-driven. You understand the importance of sharing data and reflecting on it to pivot strategies and educate your hiring partners.
- Always curious, where you demonstrate your ability to be a perpetual learner and love to make new discoveries and improve the status quo.
- Strong sourcing skills using a variety of tools and platforms. You also understand the value of relationships and have built a strong network of talent.
- Working knowledge of Greenhouse or similar Applicant Tracking System (ATS) is an asset.
- Deep understanding of sales profiles and proven ability to assess sales talent effectively.
Outcomes
- Consistently hire high-performing GTM professionals—AEs, SDRs, and Customer Experience roles—through strategic sourcing and funnel management.
- Lead intake meetings, identify the key criteria for candidates, and create effective and creative sourcing strategies to target both active and passive talent. Maintain a consistent pipeline of candidates.
- Own the process from initial intake to closing a candidate. You are comfortable with each aspect of the recruitment cycle and effectively manage negotiations.
- Use creative sourcing techniques to tap and build diverse candidate pipelines and facilitate world-class candidate experiences.
- Research and implement new tools and programs to further develop our talent operations and strategies.
- Be a trusted adviser to hiring managers on bias, diversity, interviews and operational processes.
- Contribute to sales hiring strategy and collaborate closely with Revenue Leadership to ensure alignment with business goals.
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
