QA - User Experience (FortiOS & FortiSASE)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. 

Fortinet seeks a QA – User Experience to join the product development team responsible for improving our customers’ ability to monitor network security, make decisions based on complex data points and to tailor deployment configurations with ease. This is a fully in-office role at the Burnaby R&D site and requires networking/cybersecurity knowledge. The position will engage with the full product development cycle, from ideation to implementation to QA and user testing and is therefore well-suited for candidates with QA experience interested in learning about or transitioning into user experience, or vice-versa. Compensation commensurate with experience.

Job Responsibilities

• Work primarily with FortiOS & FortiSASE
• Assist product managers and UX designers to translate project requirements into mockups and technical prototypes by incorporating technical and user experience research
• Work closely with developers during implementation to discuss and document design changes based on technical feasibility feedback
• Assist QA and UX teams to identify, document and track software defects and feature requests that emerge from user feedback or usability testing
• Assist with maintenance of team systems and artifacts such as VMs, product environments and design components
• Provide training and mentorship as needed
• Maintain up-to-date knowledge of both Fortinet and competitor products

We are looking for: 

• Knowledge of cybersecurity and networking principles 
• Knowledge of, or experience with UX research, design and writing
• Knowledge of, or experience with QA and troubleshooting principles
• Minimum 2 years’ QA or UX work experience
• Strong communication and teamwork skills
• Ability to quickly learn new tools & adapt to changing environments
• Experience with Figma or other modern design and prototyping software preferred
• Knowledge of front-end development preferred
• Degree or diploma in computer science, networking, web/mobile applications, UX/Interactive Design/HCI or equivalent work experience

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The Canada base salary range for this full-time position is expected to be between $85,000 - $100,000 annually.  Wage ranges are based on various factors including the labour market, job type, and job level.  Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. 

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program.  Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.