We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job DescriptionWe're looking for a detail-oriented and collaborative **QA/QC Coordinator** to join our quality assurance team. In this role, you'll serve as a key player in ensuring our organization maintains the highest quality standards across all operations. You'll coordinate quality assurance and quality control activities, manage inspection processes, and work closely with internal teams and external stakeholders to deliver exceptional results. If you're organized, analytical, and passionate about driving continuous improvement through efficient processes and transparent communication, we'd love to hear from you.
- Coordinate and execute quality assurance and quality control activities, serving as the primary point of contact for QA/QC inquiries and escalations
- Receive and acknowledge quality inspection requests within established service level agreements, ensuring all necessary documentation and scope requirements are clearly understood
- Load and manage quality control jobs within designated systems for allocation to appropriate resources or internal execution
- Source, contact, and confirm availability of qualified QA/QC resources based on location, expertise, and project requirements
- Prepare and submit quality control proposals and documentation to clients, ensuring accuracy and compliance with contractual requirements
- Expedite receipt of quality reports and inspection documentation within customer-defined timelines, typically 24-48 hours
- Review all quality reports and inspection findings to ensure customer requirements are met before final submission
- Immediately notify relevant stakeholders of any critical non-conformances and ensure urgent findings are communicated promptly
- Manage billing quantities, rates, and invoicing processes, ensuring accuracy and alignment with agreed customer templates
- Maintain comprehensive records and documentation in compliance with established quality procedures and organizational policies
- Contribute innovative ideas to enhance efficiency through technology adoption and process digitalization
- Ensure compliance with organizational quality assurance procedures, health and safety policies, and professional conduct standards
- Maintain a clean, organized, and professional work environment
**Experience**
- Minimum 3-5 years of experience in quality assurance, quality control, or inspection coordination
- Proven experience in reviewing and summarizing technical quality requirements and contractual specifications
- Over 3 years previos experience in laboratory and/or minerals operations is required
- Previos experience with ISO/IEC 17025 requirements is preferred
- Previous experience sourcing, assessing, and managing quality control resources and inspectors
- Demonstrated understanding of quality processes, vendor management, and inspection methodologies
- Experience working with multiple stakeholders across different time zones
**Education & Certifications**
- Must have: A minimum of a BSc degree (or equivalent)
- Must have: Business-grade English language proficiency (C1 level)
- Desirable: ISO 17025 Quality Management System (QMS) Internal Auditor certification
- Must have: ISO 9001 Quality Management System (QMS) Internal Auditor certification
- Desirable: Technical qualifications in quality assurance or related disciplines
**Skills & Knowledge (Essential)**
- Highly organized with exceptional ability to prioritize multiple requirements and manage competing deadlines
- Strong verbal and written communication skills with confidence in engaging with clients and team members
- Advanced proficiency in Microsoft Excel; intermediate proficiency in Word, Outlook, and PowerPoint
- Analytical mindset with strong problem-solving abilities and attention to detail
- Self-motivated with a proactive approach to identifying and implementing process improvements
- Ability to work collaboratively within regional and global team environments, both in-person and virtually
- Digital system proficiency and enthusiasm for driving efficiency improvements through technology
- Excellent time management and organizational skills with the ability to manage multiple projects simultaneously
**Skills & Knowledge (Desirable)**
- Experience with quality management systems and inspection management software
- Familiarity with recruitment or resource management systems
- Exposure to SharePoint or similar collaborative platforms
- Knowledge of quality standards and compliance requirements relevant to your industry
**Core Competencies**
- Detail-oriented with a commitment to accuracy and compliance
- Collaborative team player who supports colleagues and stakeholders
- Transparent communicator who values clear, honest dialogue
- Goal-oriented with a focus on achieving measurable results
- Efficient and decisive in managing priorities and resolving issues
- Customer-focused approach to service delivery and satisfaction
- Innovative thinker who embraces continuous improvement
Compensation: $24 to $26 per hour / 40 hours per week.
Some benefit highlights:
- 80% coverage Health, Dental and Vision
- Enhanced Paid time off benefits
- RRSP Program Eligibility
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
