QA Laboratory Systems Analyst

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This role is Onsite #Onsite

QA Laboratory Systems Analyst

Through its programs and services, LCBO Quality Assurance department supports the organization’s mission of ensuring that products offered to our Ontario customers and B2B clients are authentic, of high quality, safe to consume and compliant with regulations.

Do you want to use your outstanding business administration and laboratory systems analyst expertise to support product testing and safety functions, exploring new and innovative technologies, and make your mark?

Reporting to Senior Manager, Quality Assurance Laboratory, you will provide operational, technical and developmental support to Laboratory Information Management System (LIMS) and apply your thorough knowledge of Business Analysis and Quality Assurance operations to assist with furthering product Quality Assurance business processes, formulate scope and objectives for department applications’ system development, improvement, and maintenance. Supporting the entire business of Quality Assurance department, you will also prepare system documentation and detailed specifications from which application programs will be sourced or enhanced, and coordinate with IT, to plan, execute, communicate and assist with various system implementations. You will use your superior talent in Business Intelligence to evaluate effectiveness of departmental business processes to create dashboards, reports and make recommendations for continuous improvements. You will demonstrate leadership, collaborating with multiple team stakeholders to evaluate and enhance processes and deliver results for clients.

If you are an innovative thinker who likes to understand the end-to-end business and loves a challenge, then this is the role for you.

About the Role

• Configure, support, troubleshoot and maintain LIMS and department application systems, programs and procedures

• Assist in preparing and coordinating project plans for technology initiatives, including business case definition and writing

• Develop detailed systems test plans, participate in testing, including user acceptance testing; analyze test results to ensure the solution meets the business needs

• Map and document business processes. Define, analyze, review, document and communicate functional requirements specific to Quality Assurance needs required to support business process redesign and technology enhancements

• Develop, configure, maintain and upgrade departmental performance monitoring tools

• Provide specialized data analysis, develop reports that support Quality Assurance functions, make data-driven recommendations for process optimization

• Provide technical and analytical advice to the management team. Provide leadership to the systems users; mentor, coach, and transfer knowledge to assist staff to resolve program and procedural problems

• Prepare user manuals, technical documentation and user training for existing and new applications, procedures and processes

About You

• Post-secondary education in Computer Science or related field, or equivalent business experience

• Experience in requirements definition, acquisition, testing, configuration and implementation of LIMS

• Relevant work experience in business analysis and process improvement and proven success using analytics, process mapping and analysis, business modelling and statistical analysis to drive change and grow the business

• Relevant technical knowledge and expertise in the configuration of computer software, operating systems, and applications acquired through formal education and progressively responsible experience in systems development. Working knowledge of programming languages/coding

• Demonstrated understanding of chemical laboratory operations

• Demonstrated understanding of Quality Assurance end-to-end Supply Chain operations

• Proficiency in the following applications and quality assurance operations:

  • Laboratory instrumentation integration software

  • Statistical process control applications (e.g. NorthWest Analytical and/or other)

  • Compusense and/or other Sensory evaluation applications (e.g. Compusense and/or other)

• Experience in effectively using data mining software, such as Qlik Sense, Tableau or Microstrategy

• Extensive practical knowledge of Access, Visio, SharePoint, VBA, SQL server databases. Proficient with Microsoft Office products, including sophisticated knowledge of Excel, Word, PowerPoint, Outlook

• Strong adaptable interpersonal skills and the ability to translate functional business to technical language. Ability to grasp key drivers and measures of success for the business and integrate the short-term and long-term business strategies into technology solutions and applications integrations

• Effective collaboration and negotiation skills, ability to work and lead laterally across multiple groups

• Effective communication, both verbally and in report generation (technical writing)

• Work independently and effectively under pressure to tight deadlines, be solution-driven and a change champion

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

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The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.