With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
As a Sales Team Member, you will manage customer inquiries, prepare accurate and timely quotes, coordinate purchase orders, and ensure seamless communication between customers and internal teams. This role is responsible for delivering solutions that meet customer needs while maximizing business margin and ensuring strict adherence to company processes.
Additional duties will include:
- Interpret complex information including engineering packages to determine customer requirements and offer solutions that create high levels of customer satisfaction
- Create accurate and professional quotations packages from customer specifications/drawings using applicable software
- Negotiate pricing and delivery terms with both vendors and customers; expedite orders when required
- Prepare accurate quotes based on tender documents and project specifications.
- Communicate clearly with customers regarding quote timelines, missing information, and clarifications.
- Follow up with customers to ensure orders are filled properly and promptly
- Investigate customer and vendor problems; resolve any pricing shortfalls and material returns in a timely manner
- Manage drawing requests, updates, and revisions in coordination with PM and drafting team.
- Track changes via Change Orders
- Provide complete handover packages to Production, including drawings, quotes, vendor details, Project Overview Form, and transmittal letters as required.
- Support the Profit Centre team as an expert in the specifics around projects and product information
- Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
- Perform other tasks as requested by the Profit Centre Manager
- Grade 12 diploma or equivalent
- A minimum of 1 year of related experience – preferably in the construction industry
- Proficient in the use of Microsoft Office software
- Possess a strong work ethic and a high standard of integrity
- Ability to develop comprehensive product and product application knowledge
- Excellent customer service and sales experience
- Strong planning and organizational skills; ability to work under tight timelines and multiple deadlines
- Strong written and verbal communication skills to build and maintain effective working relationships with customers, vendors, and teammates
- Energetic, self-motivated, and able to work independently
- Ability to learn and operate the applicable software
- Intermediate math skills
Preferred Skills:
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Knowledge of the construction industry
- Previous sales experience
- Engineering skills are an asset
Salary Range - $60,000 - $68,000 + Eligible for Profit Sharing
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.
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