Who we are:
Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client challenges, Makpar can provide a dynamic, mission focused, and rewarding environment for your professional growth.
Our service offerings include Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity, Credential, and Access Management (ICAM), and Health IT. We are proud to be a Great Place to Work™ certified four years in a row. Recent awards include Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. In 2019, we were awarded the SBA Subcontractor of the Year Award (Region 3) for our program management and Agile development work at the IRS.
Makpar is looking for a Production Support Engineer to join our team
Role Specific Duties:
- Be the first line of defense for production and test environment issues
- Work collaboratively with the team to identify, manage, and resolve ongoing incidents
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments
- Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities
- Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams
- Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates
- Keep up with info alerts, patching alerts, and delivery partners' activities
- Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration
- Manage and communicate about upcoming maintenance in the test environment on a daily basis
- Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication
- Work closely with testing and development teams to prepare for infrastructure updates, release readiness, and other activities
- Submit Application Redirects tickets for planned maintenance after gaining approval from management
- Participate in analysis and improvement of system performance
- Host daily operational standup
- Provide additional support to existing production support procedures and process improvements
- Provide regular status reports to management on application status and other metrics
- Collaborate with management to improve and customize reports related to production support
- Plan and manage support for incident management tools and processes
Required Qualifications:
- Bachelor's Degree in computer science, engineering, or related field
- AWS Cloud certification
- 3+ years of relevant IT work experience with cloud experience
- Knowledge of Java and microservice development and deployments
- Understanding of the business processes behind applications
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
- Strong oral and written communication skills, including process documentation
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)
- Proficiency in knowledge of computer systems, databases, and SharePoint
- Knowledge of Splunk and AppDynamics
Benefits:
At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity / Affirmative Action employer.
