What We’re About
At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.
Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.
Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.
Join us and help build the tools that power real-life heroes. Together, we make a difference.
The Opportunity
The Product Manager is a strategic leader responsible for defining product vision, driving business outcomes, and translating market needs into scalable solutions. This role requires deep customer insight, cross-functional orchestration, and executive influence to deliver products that drive revenue growth, retention, and customer value across CentralSquare's government technology portfolio.
Responsibilities:
- Own product strategy, roadmap, and prioritization for assigned products
- Build business cases and ROI models for product investments
- Define success metrics (ARR, retention, adoption, cost reduction)
- Lead customer discovery and validation activities
- Translate strategy into clear problem statements and outcomes
- Partner with Engineering on delivery tradeoffs and sequencing
- Support Sales with positioning, pricing logic, and enablement materials
- Represent the product in executive, customer, and board forums
- Monitor competitive landscape and market trends
- Collaborate cross-functionally to drive business outcomes
Requirements:
- 5+ years of product management experience
- Proven track record of driving business outcomes through product strategy
- Deep understanding of customer discovery and validation methodologies
- Strong analytical skills with ability to build business cases and ROI models
- Excellent communication and presentation skills for executive audiences
- Experience partnering with Engineering on complex product development
- Demonstrated ability to influence without authority across multiple teams
Preferred Skills:
- Experience in government technology or public sector markets a plus
- Background in financial management or ERP systems
- Knowledge of municipal operations and government workflows
- Experience with product-led growth strategies
