Leads complex, cross-functional technology programs across global payments operations. Responsibilities include strategic planning, resource and budget management, risk mitigation, stakeholder alignment, process improvement, and delivery governance. Uses enterprise-authorized AI to support planning, dependency analysis, risk synthesis, and executive reporting while validating outputs and protecting sensitive data. Partners with risk, compliance, and control teams in regulated financial services environments.
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in the Commercial and investment Bank Payments Production Management team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
As a Principal Technical Program Manager in the Commercial and investment Bank Payments Production Management team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
- Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
- Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
- Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
- Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
- Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
- Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
Preferred qualifications, capabilities, and skills
- Experience supporting enterprise-scale payments or regulated financial services environments
- Familiarity with operational metrics frameworks such as service level indicators, service level objectives, and error budgets
- Experience partnering with risk, compliance, and control stakeholders to implement change in highly governed environments
- Experience driving agile-at-scale delivery and or Lean continuous improvement practices
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Similar Jobs
Healthtech • Information Technology • Software • Telehealth
Owns complex, cross-functional technical programs spanning multiple engineering teams and product domains. Drives planning cadences, multi-quarter platform initiatives, sequencing, milestones, dependencies, reporting, risk management, architectural tradeoffs, and executive communication. Partners with engineering, product, design, analytics, and go-to-market leaders to deliver scalable, reliable, multi-tenant SaaS capabilities and improve program execution across the business unit.
Top Skills:
AWSCloud ArchitectureDistributed SystemsEvent-Driven SystemsMulti-Tenant Saas
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Leads complex, cross-functional technical programs for developer infrastructure and productivity. Defines strategy, roadmaps, systems programs, priorities, budgets, schedules, and operating mechanisms. Partners with engineering, architecture, product, finance, legal, security, and IT leaders to resolve technical challenges involving capacity, migration, availability, networking, performance, and reliability. Owns program lifecycles, manages dependencies, drives measurable outcomes, and coaches teams on program-management practices.
Top Skills:
APIsAuthenticationCapacity ManagementHigh AvailabilityNetwork ArchitectureNetworkingPerformance OptimizationReliability EngineeringService DeploymentsStorage Systems
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software • Defense Technology
Leads integrated execution of a U.S. Air Force aircraft development program from concept development through integration, flight testing, demonstration, and production readiness. Coordinates engineering, manufacturing, supply chain, government stakeholders, and industry partners while managing schedules, budgets, risks, technical dependencies, customer commitments, affordability, and production transition. Provides executive visibility and drives resolution of critical-path issues across aircraft, propulsion, avionics, autonomy, mission systems, and ground systems.
Top Skills:
Aircraft SystemsAirworthiness SystemsAutonomy SoftwareAvionicsFlight ControlsFlight TestingGround Control SystemsMission SystemsModular Open SystemsPropulsion Systems
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
