Principal, Technical Program Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Principal, Technical Program Management

Overview:
The AI & Decision Product Enablement Program (AI & DPE) is an internal product suite that enables intelligent decisions for market facing products. This program provides sophisticated, industry-leading intelligence with a range of capabilities that structure and apply complex business logic across the payment journey and beyond to inform and accelerate decisions at scale. This is achieved by leveraging supercomputing capabilities, sophisticated business rules, AI technologies, a streaming big data cluster, high speed in-memory data caching, APIs, & UIs to enrich data and provide real-time decisions.
The Principal Technical Program Manager will focus on initiative delivery, release management, road mapping, dependency and risk management, capacity planning, and stakeholder communications. This role will effectively provide oversight and delivery against our prioritized commitments.
Role and Responsibilities:
• The Principal Technical Program Manager will be responsible for developing strategies to ensure resiliency and stability of technical systems, including creation of contingency plans and risk strategies.
• Collaborating with cross-functional teams to implement resiliency measures across AI & DPE
• Leading projects related to resiliency, overseeing the implementation of the technical solutions to enhance overall system reliability
• Continuously assess and improve measures based on industry best practices and emerging technologies
• Developing KPIs to measure areas of improvement and ensure ongoing resiliency.
• Plays an active role in mentoring and recruiting others.
About you
• Excellent communication, leadership, and stakeholder management skills, with the ability to influence and drive consensus across cross-functional teams.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities and stakeholders.
• Use technical judgment to challenge and validate assumptions and enlist Sr. engineering support to vet architecture as require
• Demonstrated success at leading programs with complex technical stacks including business rules engines, high-speed caching capabilities, big data lakes, and AI technologies
• Adept at building consensus and leading resolution of contentious issues across senior leadership or regulatory partners levels
• Expert in an Agile environment and delivery methodologies such as Scrum and Kanban.
• Experience with tools such as Aha, Jira, Confluence, Tableau, and DOMO.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.