PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
Principal Product Manager, Incident Management
*For this role, we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time.
PagerDuty is seeking a Principal Product Manager to join our team! The Principal Product Manager for Core Incident Lifecycle will own the end-to-end vision, strategy, and execution of PagerDuty’s core incident management workflows. This role is responsible for ensuring operational excellence, optimizing key incident processes, and scaling our incident response capabilities for customers ranging from startups to the Fortune 100. As an influential leader, you will deliver process innovation and best-in-class solutions that empower users to manage incidents swiftly and effectively—reinforcing PagerDuty’s commitment to unmatched reliability and resilience. You will partner closely with engineering, design, and our AI-first organization to build systems that combine human judgment with the speed and precision of autonomous agents. The ideal candidate will have extensive Product Management experience in complex, data-intensive environments and be passionate about pioneering the transition from reactive incident response to proactive, self-healing infrastructure.
This role is expected to come into our Toronto office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.
Key Responsibilities
- Drive the roadmap and execution for core incident lifecycle features and workflows, from incident detection through resolution and analysis.
- Analyze and refine incident processes to deliver rapid, actionable, and seamless user experiences for responders and stakeholders.
- Partner with engineering, design, customer support, and go-to-market teams to develop and launch incident management enhancements at scale.
- Engage with customers and incident responders to uncover pain points, gather feedback, and surface new opportunities for process excellence.
- Define, measure, and continuously improve key incident lifecycle metrics and operational KPIs.
- Ensure compliance with evolving industry standards, regulations, and best practices for incident management.
- Communicate product vision, roadmap, and status to internal stakeholders, customers, and executive leadership.
- Cultivate a culture of continuous learning, data-driven decision-making, and iterative improvement within the product team.
Basic Qualifications
- 5 or more years of product management experience in SaaS, enterprise software, or developer tools
- Extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale.
- Demonstrated expertise in incident response, incident management, operations, or closely related domains.
- Skilled at translating complex technical workflows into intuitive experiences for engineering, SRE, and business users.
- Excellent communication and collaboration skills, with the ability to influence and drive consensus across cross-functional teams.
- Strong leadership and organizational skills—able to set strategy, prioritize ruthlessly, and execute to deliver measurable outcomes.
- Bachelor’s degree or equivalent practical experience.
Preferred Qualifications
- Familiarity with AI or AI Agent technologies, including generative or assistive use cases
- Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
- Ability to align stakeholders and drive decision-making across cross-functional teams
The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
