PagerDuty Logo

PagerDuty

Staff Software Engineer V - PagerDuty Automation

Posted Yesterday
Be an Early Applicant
Easy Apply
Hybrid
Toronto, ON
Expert/Leader
Easy Apply
Hybrid
Toronto, ON
Expert/Leader
The Staff Software Engineer V will lead automation architecture at PagerDuty, driving technical vision and collaboration across teams while mentoring senior engineers and enhancing engineering practices.
The summary above was generated by AI

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Staff Software Engineer V - PagerDuty Automation to join our diverse, customer-focused team! As Staff Software Engineer V, you will work across two teams on all things automation for PagerDuty. This is an exciting opportunity to drive automation architecture across the enterprise. The ideal candidate will have a strong background in Java, AWS, Kubernetes, and SaaS experience in large scale environments. 

PagerDuty Workflow Automation enables enterprise teams to automate end-to-end incident response and operational workflows, significantly enhancing reliability, reducing incident response times, and driving operational excellence. This product integrates seamlessly across the PagerDuty platform and external systems, empowering teams to rapidly manage complex workflows at scale and proactively address issues before they impact customers.

Key Responsibilities:
  • Define and lead the technical vision, architecture, and strategic direction for PagerDuty Workflow Automation, driving cross-domain initiatives and aligning them with company-wide strategic goals.
  • Architect and deliver complex technical solutions spanning multiple engineering teams, ensuring scalability, reliability, maintainability, and performance.
  • Collaborate closely with engineering management, product leadership, and cross-functional stakeholders to proactively identify critical technology investments required for long-term growth.
  • Act as a recognized technical leader and subject matter expert in SaaS development, workflow automation systems, and cloud-native architectures (AWS), proactively mentoring senior engineers and fostering a culture of technical excellence.
  • Own the end-to-end lifecycle of technology initiatives—from inception and prototyping to implementation and long-term operational excellence—providing technical oversight and strategic guidance.
  • Drive continuous improvement in engineering practices, processes, and tools, enhancing team productivity, system reliability, and overall customer experience.
Basic Qualifications:
  • Minimum of 12 years of professional software development experience with substantial experience in a technical leadership role, driving large-scale projects across multiple teams.
  • Must have experience working with large systems or event-driven platforms at enterprise-scale.
  • Demonstrated expertise designing, implementing, and operating scalable SaaS solutions leveraging Java, Node.js, TypeScript, RESTful APIs, microservices architecture, and AWS cloud services (ECS/EKS, Lambda, DynamoDB, API Gateway).
  • Expert-level knowledge of DevOps methodologies including infrastructure-as-code (Terraform/CloudFormation), CI/CD tooling (GitHub Actions/Jenkins), observability monitoring (Datadog/Prometheus), and containerization/orchestration (Docker/Kubernetes).
  • Proven track record of successfully delivering strategic cross-domain technical initiatives that align with broader business objectives.
  • Extensive experience influencing engineering direction across teams, setting technical roadmaps, and providing mentorship for senior engineers.
  • Ability and willingness to participate in PagerDuty's on-call rotation as a leader of mission-critical systems.
Preferred Qualifications:
  • Deep expertise in building complex workflow automation systems or event-driven platforms at enterprise scale.
  • Experience defining system-level Service Level Objectives (SLOs), performance metrics, and operational excellence standards across large-scale systems.
  • Recognized thought leadership within the industry, including presentations at conferences or contributions to open-source projects.
  • Proven ability to effectively communicate with executive leadership, aligning technical strategy with broader organizational goals.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 157,000 - 275,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: 
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Top Skills

Api Gateway
AWS
CloudFormation
Datadog
Docker
DynamoDB
Ecs
Eks
Github Actions
Java
Jenkins
Kubernetes
Lambda
Microservices
Node.js
Prometheus
Restful Apis
SaaS
Terraform
Typescript

Similar Jobs at PagerDuty

Yesterday
Easy Apply
Hybrid
Toronto, ON, CAN
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Senior Software Engineer IV will lead automation initiatives, mentor teams, design scalable applications with Node.js and TypeScript, and enhance SaaS products across cross-functional teams.
Top Skills: Api GatewayAWSCi/CdCloudFormationDatadogDockerDynamoDBEcsEksKubernetesLambdaNode.jsPrometheusRdsTerraformTypescript
Yesterday
Easy Apply
Hybrid
Toronto, ON, CAN
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The role involves leading pricing strategy and execution across products, collaborating with Finance and Sales, and optimizing pricing initiatives.
Top Skills: B2B Saas
3 Days Ago
Easy Apply
Hybrid
Toronto, ON, CAN
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
Lead the vision and strategy for PagerDuty's Incident Management products, focusing on core incidents experience and the chat experience, while collaborating with AI teams to enhance incident response.
Top Skills: AIMicrosoft TeamsSaaSSlack

What you need to know about the Vancouver Tech Scene

Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account