People Operation & Talent Partner

Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small.

This role pays 80-90k CAD per year.

Join us as a Sr. People Operations & Talent Partner and be a catalyst for our team’s success! You’ll step into a pivotal, high-impact role that touches every corner of our organization owning the day-to-day people operations engine and flexing into recruiting support when we need it.

Think of yourself as the go-to partner for our people, the first friendly face new hires meet, and the operational brain behind smooth, scalable systems. You will improve how we use our tools, and automate where possible. You'll run core experiences like onboarding and offboarding, serve as an internal service champion, and build a great employee experience across our distributed team. You’ll design and refine scalable processes.

On the talent side, we won’t have a huge hiring plan this year, but recruiting expertise is a must-have. When roles do open, you’ll jump in confidently: managing the process in Ashby, keeping stakeholders aligned, and ensuring candidates have a high-quality, consistent experience.

• Own onboarding & offboarding end-to-end and continuously improve the experience and workflows.

• Act as internal customer support for the organization by answering employee questions, resolving issues, and making sure people feel supported and informed.

• Become an expert in the tools that power our people operations (HRIS + recruiting stack) and help optimize how we use them.

• Own employee engagement programs and team experiences that foster connection, recognition, and belonging across a remote-first workforce.

• Support other HR, compliance, and administrative projects as necessary.

• Flex into recruiting as needed (lower volume, high importance), including:

  • Coordinating hiring workflows and stakeholders

  • Preliminary interviews

  • Maintaining ATS hygiene and reporting in Ashby

  • Scheduling/coordination and candidate communication

  • Supporting interview process consistency and candidate experience

• 5+ years combined experience in People Operations / HR Ops / Recruitment / HR Generalist / Talent Operations (or similar) at a software company.

• Meaningful exposure to recruiting (either as a recruiter who’s done ops, or an ops person who’s supported recruiting). You can confidently run the mechanics of a search when needed.

• Experience working in an ATS (bonus if Ashby). You care about clean processes, data accuracy, and great candidate communication.

• Ability to learn complex software systems independently and improve workflows using automation where possible.

• You’re a tenacious problem solver with strong ownership and follow-through.

• Experience at a high-growth startup is a huge plus.

• Experience with Rippling is a huge plus.

• Bachelor’s degree preferred.

We believe hiring is a two-way street. This process is designed to help us get to know you, and for you to get to know us! Here's what to expect:

Step 1: 📞 Intro Conversation with VP of People & Talent (30 mins)
A 30-minute conversation to learn about your background, and experience.

Step 2: 🏆 Culture Interview with COO/Co-Founder (45 mins)
Explore team fit, values alignment, and working style.

Step 3: 🔍 Final Interview with VP of People & Talent (60 mins)
A strategic and behavioral deep dive into your experience, problem-solving, and ownership mindset.

Step 5: 📑 Reference Check
We’ll connect with a few people who can speak to your experience and strengths.

Step 6: 🎉 Offer
If all goes well, we’ll be thrilled to welcome you to the Bankjoy team!

We’re committed to keeping the process transparent and moving quickly, so feel free to ask questions along the way.

• A fast-paced and collaborative environment 

• Competitive compensation

• Stock options at a well-funded startup

• We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).

• We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).

• Retirement plan with 4% company matching

• 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing

• 3-5 weeks PTO depending on tenure

• 5 health days

• 15 holidays

• End of year shutdown

• Performance-based bonuses

• Remote first culture

   

Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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