Senior Partner Success Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope. 

• Serve as the primary point of contact for city and agency leaders, owning the success of Via-powered transportation systems in their communities
• Build strong, long-term relationships by acting as a trusted advisor - identifying challenges, offering solutions, and supporting partner goals
• Guide strategic planning and execution to ensure each partnership delivers measurable impact and operates effectively
• Analyze complex service data to provide actionable insights on mobility, equity, and sustainability — helping partners make informed, forward-looking decisions
• Drive revenue growth by leading renewals, identifying opportunities for expansion, and negotiating complex, multi-year agreements that deliver long-term value to both partners and Via

• You have a minimum of 7+ years of relevant client facing work experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company
• You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• You are eager to take on formal and informal leadership roles within Via and have a desire to grow quickly
• Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others

Compensation and Benefits: 

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $145,000-$165,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching