Operations Manager

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce seeks a strategic and impact-driven Renewal Operations Manager to lead the optimization of renewal processes. This manager-level position is instrumental in identifying process bottlenecks, gaps, and redundant manual steps, proactively determining and orchestrating the implementation and ongoing governance of solutions to enhance productivity, reduce costs, and ensure high-quality outcomes.

Responsibilities:

• Process Optimization: Analyze existing processes to identify inefficiencies and bottlenecks, then develop and implement solutions to streamline workflows, improve productivity, and enhance overall performance.

• Process Determination and Execution: Help determine process needs and facilitate the execution of solutions to streamline workflows and enhance operational performance.

• Risk Mitigation: Identify and mitigate potential operational risks, ensuring business continuity and minimizing disruptions, especially in anticipation of transformational changes.

• Issue Resolution: Assist in troubleshooting operational issues as they surface, proposing systemic and process changes to address root causes.

• Data Analysis & Reporting: Conduct comprehensive data analysis to derive insights into performance, trends, and areas for improvement. Develop and present actionable reports and dashboards to support strategic decision-making within the Operations Team.

• Performance Monitoring & Optimization: Monitor key performance indicators (KPIs) and implement data-driven strategies to improve operational efficiency and effectiveness, identifying bottlenecks and streamlining the renewal process.

• Cross-Functional Collaboration: Partner with cross-functional teams to align sales strategies with broader business objectives and ensure seamless integration of sales operations initiatives.

Qualifications 

• Proven experience in Renewals/Sales Operations, Business Operations, Consulting, or a similar role, with a demonstrated track record of successfully managing and improving processes.

• Strong analytical and problem-solving abilities with a demonstrated capacity to structure complex problems, synthesize information, and develop actionable solutions and recommendations, coupled with a keen attention to detail.

• Analytical Tool Proficiency: SQL and spreadsheet proficiency is required, Python and Tableau experience is a strong plus

• Deep expertise in CRM platforms and renewal processes 

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with senior management

• Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives.

• Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment

• Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.