Manager, Systems Engineering, Production

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Manager, Systems Engineering, Production to join our growing Engineering Team. This role is available to candidates across Canada. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum two days per week for our Anchor Days.

At Clio we strive to be both human and high performing. For our Manager of Systems Engineering, this means someone who can collaborate across the engineering organization to empower product development with the right systems and services to unlock their velocity, foster discussions about core efficiency or performance problems in our applications, and ultimately put their hands on the keyboard to “lead from the front” and help diagnose and solve problems in production. 

• Defining the vision, and supporting your team in designing and implementing the architecture to power new global capabilities for Clio's customers.

• Authoring, reviewing, and shipping infrastructure-as-code in Clio’s cloud environments.

• Enabling product teams to self-serve issues and reduce the time-to-resolve for production issues by smoothing friction points through automation and creating observability tooling.

• Directly supervise, mentor, and collaborate with your individual contributors, and build cross-functional relationships across the engineering organization.

• Partner with Clio’s product development teams to support them in ensuring all of Clio’s products meet a high bar for security, performance, reliability, availability and change velocity.

• Work closely with the recruiting/people team to actively recruit and hire top talent to support Clio’s ambitious growth plans for our infrastructure and development teams.

• Demonstrated success in people leadership in systems engineering, particularly in large-scale SaaS products. 

• Competency in at least one software development language. 

• Deep experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale.

• Diverse base of knowledge that allows you to help your team solve complex technical problems.

• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects.

• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market - and to coach, develop, and retain engineering talent; You are equally energized by both your own technical work as well as contributing to the career growth of your team.

• You have strong opinions that are weakly held, and foster that same attitude in others.

• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate.

• You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world.

• Growth mindset when it comes to process improvement and new technologies, especially AI. 

• Experience with Kubernetes (EKS) on AWS in production environments.

• Prior experience working with software teams building and shipping applications to the Cloud.

• Hands on experience with FinOps in the cloud infrastructure space.

This posting is for an existing vacancy.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.