Ready to be a Titan?
ServiceTitan is looking for an extraordinary Manager of Product Analytics to develop insightful and in depth reporting and take our understanding of our customers and our product to the next level. As hands-on manager-doer, you will be responsible for the product analytics team that looks after Contact Center Pro , Pricebook Pro, and new Pro products.
Beyond the Pro products in your scope, you’ll also have the opportunity to support key asks from our executives across our product.
Our customers depend on our Pro products to take their business growth to the next level and we need your help to make them successful on our product. We’re excited about what we’ll build together.
What You'll Do:
Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
Build insightful reports and visualizations to surface trends and actionable insights to internal business users
Inform business and teams of user activity on our platform, establish metrics to identify customer pain points
Build strong relationships within product and support functions to understand business needs
Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
Proactively identify new opportunities to improve our product
Partner with data engineering to build out data marts
What you'll need:
Bachelor degree in a business or quantitative field
8+ years of experience as a product analyst
At least two years of experience managing a small number of direct reports (1-3 people)
Experience building insightful Tableau dashboards
Strong SQL expertise and previous experience with data warehouses (Snowflake preferred)
Deep analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail
Ability to creatively start new projects and ask questions no one is asking
Viewed as both indistinguishable and indispensable from the business teams you partner with
Comfortable with tight deadlines in a high-growth environment
Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ leaders are required
Maintain and execute against multi-quarter roadmaps
Knowledge of how to build A/B test splits
Preferred Skills:
Experience with A/B testing
Experience in python (pandas, etc.)
Experience in dbt (data engineering)
Experience creating FullStory dashboards
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We OfferWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
