Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Overview
The Decision Management Platform (DMP) program features a high volume, real-time decision processing platform which leverages business rules and dynamic AI models to protect Mastercard’s network against Fraudulent activities. Processing up to a billion transactions in a single day, the DMP platform is one of the highest-volume technology platforms in the tech industry (Twice as many transactions as there are “tweets” in a day). We’re looking for high-energy, passionate individuals who want to be part of a fast-growing technology program focused on delivering high-quality products at scale to prevent payment Fraud across the globe.
Lead Technical Program Manager
• Manage large-sized projects by working across multiple release trains/scrum teams and cross-cutting across products.
• Lead project planning, dependency management, risk management, stakeholder management and end-to-end project execution.
• Track, monitor & communicate project status to project stakeholders and program leadership.
• Lead and/or support Release Trains and drive PI (Program Increment) activities.
• Gather project, release & train metrics and provide insights and share lessons learned.
• Support DMP releases across the entirety of the lifecycle from the inception of a business requirement through the deployment of an artifact.
• Proactively manages the synchronization of delivery dependencies within and outside the program, to ensure quality deliverables and adherence of aggressive release schedules.
• Operates across development, product, and operations support overseeing the gaps between teams, processes, and systems, while removing all blocking issues that would introduce risk to a project and release.
Responsibilities
• Plan and manage project/release activities across a group of platform components and customer facing products in a coordinated way from inception through successful delivery
• Align dependent organizations, and remove/mitigate all release blocking issues
• Work with development and product teams to ensure that the release packages pass all quality gates (QA, Operational Health) and have proper operational support handoffs with DevOps and Customer Support.
• Facilitate a variety of release ceremonies including change review board, release status, release readiness reviews, go/no go, implementation plan reviews, and release retrospectives.
• Regularly review metrics and proactively ensure the program stays aligned with organization objectives
Experiences
• Proven track record of successful delivery in a large-scale complex technology ecosystem.
• Excellent communication skills. Ability to drive concise messaging across a variety of audiences.
• Illustrated history of data driven decision making, and ability to facilitate and/or influence decisions of others based on data points and metric indicators.
• Proficient in Agile practices with strong understanding of SAFe (Scaled Agile Framework) and SDLC (software development life cycle).
• Strong background in Technical Project and/or Program Management is essential for this role.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Vancouver, Canada: $108,000 - $173,000 CAD