Leads end-to-end technical product lifecycle management for ServiceNow and workflow-enabled capabilities. Translates business needs into technical requirements, user stories, acceptance criteria, and implementation guidance. Owns product backlog priorities, defines workflow and automation experiences, and partners with engineering, architecture, QA, operations, and business stakeholders. Drives requirements discovery, risk management, stakeholder alignment, testing, and delivery while applying AI and automation to improve enterprise workflows and healthcare outcomes.
Requisition Number: 2383897
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
In this role, you will lead end-to-end product lifecycle management with a focus on ServiceNow and workflow-enabled capabilities. Sitting at the intersection of business strategy and technical execution, you will partner closely with operational stakeholders, tech team and operations teams to translate business needs into scalable technical solutions. You will define issue management workflow product experiences, refine product backlogs, and integrate automation and AI-enabled capabilities to optimize product performance, streamline workflows, and drive impactful healthcare outcomes.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
In this role, you will lead end-to-end product lifecycle management with a focus on ServiceNow and workflow-enabled capabilities. Sitting at the intersection of business strategy and technical execution, you will partner closely with operational stakeholders, tech team and operations teams to translate business needs into scalable technical solutions. You will define issue management workflow product experiences, refine product backlogs, and integrate automation and AI-enabled capabilities to optimize product performance, streamline workflows, and drive impactful healthcare outcomes.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Lead requirements discovery with business leaders and operational stakeholders, asking probing questions to clarify workflows, business rules, risks, and expected outcomes
- Translate business requirements into clear technical specifications, user stories, acceptance criteria, workflow documentation, and implementation guidance for engineering teams
- Serve as the product bridge across business, engineering, architecture, QA, operations, and project delivery teams to resolve ambiguity and align execution
- Own and refine product backlog priorities for ServiceNow and workflow-enabled capabilities, balancing business value, technical feasibility, compliance, scalability, and delivery timelines
- Define end-to-end product experiences across workflows, platform integrations, reporting, automation, and AI-enabled interactions
- Partner with engineering teams to ensure ServiceNow functional and technical design requirements are thoroughly understood, documented, tested, and validated
- Facilitate cross-functional stakeholder discussions, document key decisions, manage dependencies, and communicate risks, priorities, and recommendations clearly to business and technical audiences
- Apply consultative influence, analytical troubleshooting skills, and technical product leadership to drive outcomes without direct people-management authority
- Work independently on complex, less-structured problems and serve as a subject matter resource for team members including troubleshooting and training operations teams
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of experience in a Technical Product Manager, Product Owner, Technical Business Analyst, or similar technology product role
- 5+ years of experience translating business needs into detailed technical requirements, user stories, and acceptance criteria for software engineering teams
- 3+ years of project management experience, including managing project timelines, dependencies, risks, and cross-functional coordination
- Demonstrated experience in requirements gathering, workflow documentation, and stakeholder facilitation across technical and business domains
Preferred Qualifications:
- Bachelor's degree or higher in Computer Science, Engineering, Information Technology, or a related technical field
- ServiceNow experience
- Demonstrated experience working within Agile/Scrum software development frameworks
- Foundational understanding of AI concepts, automation, and how AI-enabled capabilities improve enterprise workflows and product outcomes
- Healthcare, health tech, or managed care industry experience
- Proven track record of driving workflow efficiency and user experience improvements through intelligent automation and AI tools
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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