Lead, Legal Claims

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Legal, Compliance & Audit

Bridgestone is looking for a highly motivated and detail-oriented Claims Adjuster to join our dynamic claims team. In this key role, you'll be responsible for investigating, evaluating, negotiating, and settling complex bodily injury claims that stem from auto accidents, premises liability, and other incidents, whether they're made for or against the organization. You will use various investigative methods and negotiate settlements within prescribed limits, working closely with insurance companies, repair facilities, and both internal and external legal staff. You will also initiate billing and collection procedures for any money owed to the organization due to damage to our equipment or property. The ideal candidate will have strong analytical, communication, and negotiation skills, along with a deep understanding of personal injury law and medical terminology.
The role will work in a hybrid capacity (Tu-Th in office) at our Nashville, TN Headquarters, or our Americas Technology Center in Akron, OH.

• Manage an average caseload of 70-85 claims.
• Determine coverage and liability for bodily injury claims based on policy language, relevant statutes, and established case law.
• Conduct thorough investigations into reported bodily injury claims, including interviewing claimants, witnesses, policyholders, and medical professionals.
• Gather and analyze all relevant documentation, such as police reports, medical records, lost wage documentation, and photographs.
• Communicate effectively with all parties involved in the claim, including claimants, attorneys, medical providers, and internal stakeholders.
• Negotiate fair and equitable settlements with claimants or their legal representatives, adhering to company guidelines and legal requirements.
• Prepare detailed reports documenting investigations, evaluations, and settlement recommendations.
• Collaborate with legal counsel on litigated claims, providing necessary documentation and support.
• Maintain accurate and organized claim files, ensuring compliance with all regulatory requirements and company policies.

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• Thorough knowledge of personal injury law, insurance policies, and claims handling procedures.
• Exceptional written and verbal communication skills, including the ability to articulate complex information clearly and concisely.
• Proven negotiation and conflict resolution abilities.
• Ability to work independently and manage a high-volume caseload effectively.
• Customer service experience

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.