Seeking a Lead Client Director to manage executive relationships, drive multi-year transformation initiatives, and oversee strategic account planning to foster business growth.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you will do:
We are seeking a strategic and highly experienced Lead Client Director to own and nurture C-suite
relationships across multiple business lines, serving as the single point of accountability for enterprise-wide,
multi-year transformation initiatives. The ideal candidate will apply deep industry expertise to understand
complex customer business challenges and drive comprehensive account strategies that deliver sustained
growth and value.
Key Responsibilities:
• Own and manage executive-level relationships, acting as the primary liaison between the client and
all business units.• Lead the development and execution of long-term, multi-year transformation agendas aligned with
client priorities.• Apply industry knowledge to identify and address customer challenges, guiding strategic account
planning.• Drive topline growth through compelling, value-based storytelling focused on multi-year Customer
Account Contract Value (CACV) expansion.• Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients.• Lead and coordinate a cross-functional team comprising Account Executives (AE), Solution• Consultants (SC), Product, and Customer Experience Groups (CEG).• Link customer outcomes directly to business and financial impact to demonstrate value realization.• Leverage a consulting mindset to advise clients on transformational opportunities and measurable
business results.
Qualifications
To be successful in this role, we need someone who has:
Experience selling into and managing a successful relationship with the UPS
• 10+ years' experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
• Proven experience managing executive-level client relationships in complex enterprise
environments.
• Strong background in consulting or strategic advisory roles.
• Deep industry Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation,
Energy, and/or Health Insurance
• Ability to translate customer challenges into actionable strategies.
• Excellent leadership and cross-functional team coordination skills.
• A strong track record of driving significant business growth through value-based engagement.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you will do:
We are seeking a strategic and highly experienced Lead Client Director to own and nurture C-suite
relationships across multiple business lines, serving as the single point of accountability for enterprise-wide,
multi-year transformation initiatives. The ideal candidate will apply deep industry expertise to understand
complex customer business challenges and drive comprehensive account strategies that deliver sustained
growth and value.
Key Responsibilities:
• Own and manage executive-level relationships, acting as the primary liaison between the client and
all business units.• Lead the development and execution of long-term, multi-year transformation agendas aligned with
client priorities.• Apply industry knowledge to identify and address customer challenges, guiding strategic account
planning.• Drive topline growth through compelling, value-based storytelling focused on multi-year Customer
Account Contract Value (CACV) expansion.• Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients.• Lead and coordinate a cross-functional team comprising Account Executives (AE), Solution• Consultants (SC), Product, and Customer Experience Groups (CEG).• Link customer outcomes directly to business and financial impact to demonstrate value realization.• Leverage a consulting mindset to advise clients on transformational opportunities and measurable
business results.
Qualifications
To be successful in this role, we need someone who has:
Experience selling into and managing a successful relationship with the UPS
• 10+ years' experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
• Proven experience managing executive-level client relationships in complex enterprise
environments.
• Strong background in consulting or strategic advisory roles.
• Deep industry Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation,
Energy, and/or Health Insurance
• Ability to translate customer challenges into actionable strategies.
• Excellent leadership and cross-functional team coordination skills.
• A strong track record of driving significant business growth through value-based engagement.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Similar Jobs at ServiceNow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Staff Outbound Product Manager will drive the outbound go-to-market strategy for ServiceNow’s Core Business Suite, collaborating with sales and influencing product direction through customer insights.
Top Skills:
AIProduct ManagementSaaS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Responsible for providing subject matter expertise as a pre-sales consultant for Security Operations, reviewing customer architecture, responding to inquiries, and developing solutions.
Top Skills:
Breach DetectionIds/IpsServicenow Security OperationsSIEMThreat IntelligenceVulnerability Management
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Database Escalation Engineer, you will support federal customers by ensuring production reliability, restoring database services, and implementing performance analysis on database applications in a Linux environment.
Top Skills:
AnsibleApacheJavaMariadbMySQLPostgresPythonRhelRubyTomcatWebsphere
What you need to know about the Vancouver Tech Scene
Raincouver, Vancity, The Big Smoke — Vancouver is known by many names, and in recent years, it has gained a reputation as a growing hub for both tech and sustainability. Renowned for its natural beauty, the city has become a magnet for professionals eager to create environmental solutions, and with an emphasis on clean technology, renewable energy and environmental innovation, it's attracted companies across various industries, all working toward a shared goal: advancing clean technology.
