About Parkbridge Lifestyle Communities
Parkbridge, an operating platform of QuadReal Property Group, is Canada’s leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities.
Visit www.parkbridge.com for more information.
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
www.quadreal.com
Role Description:
The ITSM Analyst supports the execution and coordination of IT Service Management (ITSM) processes within QuadReal's IT Service Management framework. Reporting to the ITSM Manager, the role ensures process adherence, maintains data integrity in ServiceNow, and collaborates closely with Service Desk, technical teams, and stakeholders to enable effective IT service delivery. Responsibilities are assigned based on organizational priorities and may evolve to support QuadReal's ITSM maturity and service delivery objectives.
Key Responsibilities:
ITSM Process Execution
Execute ITSM process activities in accordance with approved policies, standards, and procedures, across assigned ITSM practices.
Support all ITSM processes as required across the organization
Ensure consistent process adherence and data quality across all ITSM activities
Coordinate cross-functional activities with Service Desk, Infrastructure, Application Support, and other IT teams
Escalate process issues, risks, and improvement opportunities to ITSM Manager
IT Asset Management (ITAM)
Execute IT Asset Management activities across the complete asset lifecycle (request, procurement, deployment, maintenance, retirement)
Maintain accurate asset records in ServiceNow Asset Management module
Perform asset audits, reconciliation, and data quality validation across ITAM, CMDB, and financial systems
Track software licenses and support license compliance audits and vendor reviews
Coordinate asset deployment, moves, adds, changes, and disposals (IMACD) with IT teams and stakeholders
Support asset reporting for management, Finance, and audit purposes
Identify opportunities for asset process improvement and automation
Change Enablement
Ensure change requests are logged, categorized appropriately, and coordinated in ServiceNow
Perform change assessments and impact analysis in coordination with technical teams
Prepare Change Advisory Board (CAB) materials including change summaries and risk assessments
Document CAB meeting minutes, decisions, and action items
Coordinate change implementation activities and track change status
Support post-implementation reviews and ensure change documentation completeness
Monitor change compliance and adherence to change management procedures
ServiceNow Administration & Data Management
Provide suggestions and input towards the development and updating of workflows, forms, catalog items, notifications, and reports
Monitor data quality and integrity across ServiceNow ITSM modules and identify areas of concern
Assist with implementing data quality fixes and improvements
Maintain Configuration Management Database (CMDB) accuracy and CI relationships
Perform regular data cleansing, reconciliation, and maintenance activities
Support ServiceNow integrations with discovery tools and other systems
Process Documentation & Improvement
Create and maintain process documentation, work instructions, and knowledge base articles
Document standard operating procedures (SOPs) for ITSM processes
Identify opportunities to improve ITSM processes through automation and optimization
Participate in process improvement initiatives and support ITSM maturity advancement
Support reporting and visibility into ITSM process performance and data quality.
Training, Enablement & Collaboration
Provide guidance to IT staff on IT Asset Management and Change Enablement processes and procedures
Train users on ServiceNow self-service capabilities for asset requests and changes
Support Service Desk with escalated ITSM-related questions
Foster collaboration between ITSM, Service Desk, and technical teams
The role may assume additional responsibilities as required to support organizational objectives.
Qualifications:
3-5 years of experience in IT operations, IT service management, or related field
Experience supporting ITSM processes including asset management or change management
Working knowledge of ITIL 4 framework and ITSM best practices
Hands-on experience with enterprise ITSM platforms (e.g., ServiceNow, Jira Service Management)
Experience with IT asset lifecycle management and software license management
Understanding of CMDB concepts, CI relationships, and configuration management
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Strong analytical, communication, and stakeholder management skills
Preferred Qualifications:
ITIL 4 Foundation certification
Software Asset Management (SAM) or IAITAM certification
Experience with asset discovery tools (e.g., ServiceNow Discovery, LANDesk, SCCM)
Experience supporting Change Advisory Board (CAB) activities
Experience in hybrid IT environments (on-premises, cloud, SaaS)
This job posting is for an existing vacancy within our organization.
The expected annualized base salary range for this role is $70,000 -$90,000.
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
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