IT Technical Advisor II

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for an IT Technical Advisor II to join our growing team!
What you'll do here:

• Act as a technical consultant to users, analyze needs, work on reference tools and proceed with the recommended implementation approach of processes and tools needed for the proper functioning and integrity of technological operations.

• Work with our Insurance applications, Manage our IT stack, act as a point of contact for colleagues.

• Under general direction, plan, install, configure and upgrade software components by following company standards to enable optimal use of computer tools.

• Collaborate with MSPs to oversee desktop support, ensuring prompt resolution of end-user issues.

• Monitor system performance and troubleshoot issues proactively to minimize downtime.

• Embrace change, support vision, direction and collaboration with team members.

• Assist IT Manager with a variety of tasks (ordering, onboarding, projects, workflow management, etc.

What you bring to the table:

• University degree/College diploma in related field or any combination of equivalent education and experience.

• 3 to 5 years of experience in the end-user technical domain of expertise, supporting end-user services, products and solutions.

• Hands-on experience with AWS infrastructure, including setup, monitoring, and optimization.

• Proficiency in managing Microsoft 365 tenant, Intune, SharePoint and Entra experience essential.

• Experience collaborating with MSPs for desktop support and system management.

• Understanding of ITIL methodologies, ITIL® v3 Certification desirable.

• Relevant certifications (e.g., Microsoft Certified, AWS Solutions Architect etc.) are a plus.

• A sound understanding of networks, platforms, products and tools, and how these interact, how they deliver services to end users, and how they relate existing measurements and indicators.

• Be a self starter, identify opportunities to improve processes and modernize solutions.

• Demonstrated ability for end-user support and customer service skills and can manage client expectations.

• Demonstrated ability to respond promptly, thoughtfully and effectively to changing priorities and situations.

• Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, and to drive and resolve incidents in a high-pressure, dynamic, real-time environment.

• Strong problem-solving capabilities and can work quickly and maintain a methodical and calm approach while working under stressful situations.

• Excellent group communication skills such as leading discussions, briefing sessions, forums, and telephone conferences.

• Capacity to influence outcomes, attain results, drive issues to closure, set high standards of performance and pursue challenging goals.

• No Canadian work experience required however must be eligible to work in Canada 

#LI-Hybrid 

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.