IT Support Specialist

About The Company

At Corinex, we are driving the future of energy with cutting-edge Broadband over Power Line (BPL) technology. As a global leader in smart grid solutions, we enable utilities to enhance grid visibility, flexibility, and decarbonization, supporting the seamless integration of renewable energy, electric vehicles, and heat pumps into the power grid.

Headquartered in Vancouver, Canada, Corinex is the market leader in Europe, particularly in Spain, where our BPL solutions are deployed by major DSOs (Distribution System Operators) to improve grid operations. With successful implementations across global markets, our technologies accelerate the transition to a more sustainable, decentralized, and efficient energy infrastructure. Recognized as a key contributor to industry standards and a 2024 Deloitte Technology Fast 50 winner, Corinex is shaping the future of smart energy.

About The Job

We are looking for a skilled and proactive IT Support Specialist to join our team in Vancouver. In this role, you will be the go-to person for providing technical support to employees both onsite and remote, ensuring smooth day-to-day IT operations. You will manage and maintain our IT infrastructure, including servers, networks, virtual machines, and security systems, while also supporting hardware and software needs across the organization.

This position is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in delivering reliable and efficient IT solutions that keep teams connected and productive.

Corinex is hiring range for this role is CAD $60,000 - $85,000 annually, commensurate with your education and job-related knowledge, skills, and experience.

Duties & Responsibilities:

• Provide technical support to employees located globally, including account and workstation setup.
• Provision, maintain, and support virtual machines (VMware ESXi 5.5).
• Administer and troubleshoot Linux environments (Ubuntu 16.04/18.04, RHEL 7, Debian, CentOS).
• Manage Cisco switches/routers, VMware ESXi, and pfSense systems.
• Administer Windows Server 2008 environments, including Active Directory, DNS, DHCP, and Group Policies.
• Investigate and resolve user-reported issues by identifying root causes, testing, and implementing solutions.
• Perform and/or oversee software and application development, customization, installation, and upgrades.
• Plan and implement network security measures, including firewalls, encryption, host security, file permissions, backup and disaster recovery, and system integrity.
• Troubleshoot networks, systems, and applications to resolve malfunctions and ensure operational efficiency.
• Notify users of scheduled maintenance and system availability impacts in a timely manner.
• Recommend and implement enhancements and operating procedures to optimize network availability.
• Manage hardware assets, including maintenance, inventory, and upgrades.
• Oversee software licenses, ensuring compliance, renewals, and accurate tracking.
• Maintain confidentiality regarding all data processed, stored, or accessed within the network.
• Travel as required to customer sites or other Corinex offices.
• Perform other duties as assigned by management. Please note: assignment of new duties or responsibilities, or adjustments to your role, will not be considered a fundamental change in your employment.

Qualifications:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3–5 years of experience in IT support, system administration, or a similar role.
• Strong knowledge of Linux (Ubuntu, RHEL, Debian, CentOS) and Windows Server environments (Active Directory, DNS, DHCP, Group Policies).
• Hands-on experience with virtualization technologies (VMware ESXi) and network administration (Cisco switches/routers, pfSense).
• Solid understanding of network security principles, firewalls, encryption, and disaster recovery practices.
• Proven troubleshooting skills with hardware, software, and network systems.
• Familiarity with software licensing, compliance, and asset management.
• Excellent communication and interpersonal skills; ability to support both technical and non-technical users.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel occasionally to customer sites or other company offices.