Overview
Founded in 1997, Victoria headquartered Charter has grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and applications.
If you are looking to be an integral part of a vibrant, success-based environment with the core values of empowerment, flexibility, agility, innovation, high knowledge based, life balanced, and high ethics deeply embedded into the everyday culture then Charter is a place for you to look. We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering support.
Position: IT Specialist
Location: Onsite (3–4 days per week)
We are seeking a proactive, client‑focused IT Specialist to provide onsite technical support 3–4 days per week. The ideal candidate will deliver high‑quality end‑user support, manage user access and devices, and handle onboarding and offboarding tasks with professionalism and efficiency. This role requires strong communication skills, exceptional customer service, and the ability to troubleshoot a wide range of IT issues in a fast-paced environment.
Key Responsibilities
End-User Support
- Provide onsite desktop, laptop, and mobile device support to client staff.
- Troubleshoot hardware, software, and network issues in a timely manner.
- Deliver hands-on assistance with printers, conferencing tools, and office technology.
- Maintain a positive, service-oriented approach in all interactions.
User Access Management
- Create, modify, and deactivate user accounts across various systems and applications.
- Manage permissions, security groups, and access levels based on client policies.
- Coordinate with security teams to ensure compliance with identity and access standards.
Device & Asset Management
- Configure, deploy, and maintain workstations, peripherals, and mobile devices.
- Perform routine updates, patching, and basic device imaging.
- Track and maintain inventory of IT assets and ensure accurate documentation.
Employee Onboarding & Offboarding
- Set up new hire accounts, devices, and required access prior to start dates.
- Conduct workstation setup and orientation for new employees.
- Support offboarding activities, including device collection and access removal.
- Ensure all steps follow client security and compliance procedures.
Client Engagement
- Serve as an onsite point of contact for IT-related requests and escalations.
- Collaborate with remote IT teams and third‑party vendors when required.
- Communicate clearly with non-technical stakeholders and provide status updates.
Qualifications
- 5+ years of experience in IT support, technical support, or service desk environments.
- Strong knowledge of Windows and/or macOS environments.
- Experience with Active Directory, Microsoft 365, and user access provisioning.
- Familiarity with device imaging, endpoint management tools (e.g., Intune, SCCM), and basic networking concepts.
- Excellent communication and customer service skills.
- Ability to work onsite independently with minimal supervision.
- Strong problem-solving skills and attention to detail.
Assets
- IT certifications such as A+, Network+, or equivalent experience.
- Experience supporting hybrid or remote work environments.
- Prior exposure to enterprise environments or client‑facing roles.
