Inside Sales Representative

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

This role offers an exciting opportunity to contribute to establishing Emco's market growth while providing exceptional service to customers. If you have an entrepreneurial spirit with a passion for sales, customer service, and building strong relationships, we would love to hear from you! 

We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team. In this role, you will provide exceptional sales support to customers through phone, email, and in-person interactions at our Profit Centre. Your primary goal will be to offer outstanding customer service, generate sales leads, and close sales, helping to drive profitability and customer satisfaction. Additionally, you will support the Outside Sales function as part of a dynamic team. 

Key Responsibilities: 

• Answer telephone calls, emails and in person questions from customers and identify their needs 
• Research product for customers and provide recommendations on our assortment of product 
• Enter sales orders generated from Profit Centre customers via phone, emails, and texts 
• Grow and retain established customer base and develop new business for the Profit Centre 
• Fill customer orders
• Follow up on backorders with vendors and provide customers accurate lead times  
• Send and follow-up with request for quotes to vendors 
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures 
• Support Outside Sales activities as part of the team 
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs) 
• Perform other tasks as requested by the Profit Centre Manager 

Qualifications

Grade 12 diploma or equivalent; College and/or University degree an asset 

• A minimum of 1 year of experience with customer service or counter sales 
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files 
• Outstanding customer service and verbal communication skills 
• Excellent relationship building skills with customers, vendors, and teammates 
• Ability to identify customer needs, provide profitable solutions and close the sale 
• Ability to learn and operate the applicable software system used to process orders 
• Able to work in a fast-paced environment while handling multiple tasks 
• Intermediate math skills 
• Able to learn how to operate material handling equipment 

Preferred Skills: 

• Previous experience with or knowledge of products sold at the Profit Centre 
• Experience using Word, Excel, Outlook, and/or Infor M3 

Salary Range - $55,000 + Profit Sharing 

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.