Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We’re proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 20 years and helping mitigate both financial and brand risk.
We are looking for a Implementation Support Developer for our Customer Success/ Support division!
In this role (remote-first), you will be working with our programming team and project personnel in the development, testing, and implementation of our business process automation solutions, as well as providing development support to our customers post-implementation.
What You’ll Do
- Full stack development with JavaScript using Node.js and Backbone.js frameworks
- Modify data and update database structures for an SQL type database
- Review and complete assigned tickets while managing feedback loop as needed
- Utilize troubleshooting skills while providing technical support to customers via email and phone
- Ensure customer requests are acknowledged and resolved within SLA’s
- Debug reported issues within the application while testing and verifying changes
- Consistently update and manage GitHub branches and changes
- Utilize a Linux based operating system to manage and deploy application changes via Docker
- Contribute to product evolution and acquire new knowledge to improve support offering
- Supporting customer’s post-implementation challenges to assure a seamless go-live experience
- Maintain a high standard of security awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in all aspects of work.
Who We’re Looking For
- Graduate of a university or college computer science program
- Experience with full-stack JavaScript development with a focus on Node.js and Express
- Development experience in an Agile or Scrum environment
- Strong basis in building web applications using JavaScript, HTML5 and CSS3
- Experience working with end users/ customers directly
- Excellent communication skills, verbal and written, with a superior command in English
- Eager to constantly learn and apply new technologies
Assets (Nice to Have)
- Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git
- Portfolio, demos or published JavaScript code on GitHub
Perks and Benefits
- Work remotely within a flexible work environment (our team spans the US and Canada)
- Competitive company-paid benefits plan starting day 1!
- Generous professional development budget
- RRSP/ 401k matching program and company stock options
- Half-day Fridays in the summer
Selected candidates will be contacted through our BambooHR system (please check your junk mail).
Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]
