Implementation Specialist - Client Training

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

We are looking for an experienced Implementation Specialist to join our Client Training team to exceed our customers’ expectations. The successful candidate will spend the majority of their time working directly with our utility customers either on site or remote to provide training on best practices and our solution functionality. The Implementation Specialist will be responsible for the following:

Responsibilities:

• Learning and executing SpryPoint’s training strategy process, methodology and learning outcomes
• Learning and executing SpryPoint’s existing training curriculums
• Learning and executing SpryPoint’s existing training tools and content for each implementation phase of project delivery
• Learning and executing SpryPoint’s current Organizational Change Management tools and content 
• Work with our Learning & Development Team to leverage existing content and tools and identify and create additional content and tools required to support Client Solutions needs
• Ensure the client has gained the knowledge and skills to utilize SpryPoint solutions effectively
• Execute client training tasks on time to meet forecasted project milestones and within the client training budget
• Assist in the development and updating of training materials and tools
• Travel and working at client sites across North America is required.

Qualifications and Competencies:

• Minimum (3) years client training experience
• Enterprise application software and traditional productivity tools proficiency with implementation experience a plus
• Experience with reporting and business intelligence applications and platforms
• Proven ability to train users
• Business process mapping expertise
• Effectively prioritize and execute tasks in what can be a high-pressure environment
• Strong written and verbal communication skills, and a proven ability to present information clearly and concisely
• Enthusiastic approach to learning new skills and open-minded to change
• Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners
• Confidence to work independently and interpersonal skills to work as a member of internal and external teams
• Understanding of implementation methodologies of complex software implementations
• Understanding of organizational change management and the challenges associated within enterprise-level software implementations
• Ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others.
• The successful candidate must be able to travel outside of Canada with no known legal or immigration-related impediment in doing so.

Why SpryPoint?

🚀 Remote-first and autonomous working environment with flexible working hours

💰Competitive compensation package

💻 Macbook + $500 towards your home office setup

🏥 Health, dental, vision, and life insurance

🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days 

📈 RRSP (Canada) and 401k (US) matching program

🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program

🧳 Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.