Head of Strategic Operations

Chief of Staff / Strategic Operations 

On-site | Vancouver Office – 675 W Hastings St. 

Are you the systems-thinking strategist who can turn CEO vision into organizational reality?

EviSmart is a high-growth B2B SaaS scale-up transforming how businesses operate. We're at an exciting inflection point—scaling rapidly across three global locations (Vancouver, Korea, and Manila) and building the operational foundation for our next chapter of growth.

We're looking for our first Head of Strategic Operations—a unique role that combines strategic thinking with hands-on execution. You'll work directly with our CEO to:

• Transform CEO strategic thinking into documented playbooks and frameworks

• Build scalable operating systems that enable hypergrowth

• Empower department heads to make decisions autonomously

• Design the operational infrastructure for a 10x company

This is a role for strategic operators. You're not managing calendars or taking notes. You're the architect of how EviSmart operates—designing playbooks, building systems, and creating operational leverage that frees the CEO to focus on 10x activities.

Design Strategic Playbooks (40%)

Create comprehensive playbooks for Product, Sales, Marketing, Customer Success, Finance, and Manila Operations. Extract frameworks from the CEO and convert them into documented systems the entire organization can use.

Build Operating Systems (30%)

Establish company-wide operating rhythms, design strategic planning processes (OKRs, quarterly planning), and create communication protocols that scale. Build the metrics and KPI frameworks that drive performance.

Drive Strategic Initiatives (20%)

Partner with the CEO on highest-priority strategic initiatives. Conduct analyses for major decisions (pricing, market expansion, org design) and solve complex cross-functional problems.

Enable the Organization (10%)

Coach department heads on using frameworks effectively. Train leaders on decision-making and strategic thinking. Create feedback loops to continuously improve our operating systems.

Experience:

• 7-10 years with 3-5 years in strategic operations or strategy consulting

• Proven track record building operational systems at a B2B SaaS scale-up (Series A to C)

• Direct experience working with C-suite executives, particularly CEOs

• Has lived through hypergrowth (3-5x revenue growth in 18-24 months)

Core Competencies:

• Strategic thinking: You see patterns, anticipate problems, and design scalable solutions

• Systems design: Expert at creating frameworks, playbooks, and repeatable processes

• Communication: Exceptional at extracting information and synthesizing it into clear documentation

• Execution: Bias for action—you don't just create strategies, you implement them

• Business acumen: Deep understanding of B2B SaaS metrics, unit economics, and GTM strategy

• Reduce CEO time on strategic design from 20 hours/week to 4 hours/week

• Deploy 4-5 core playbooks across all departments

• Enable department heads to make 60-70% of decisions autonomously

• Establish sustainable operating rhythms (weekly, monthly, quarterly)

• Drive 2-3 major strategic projects to completion

• Rare opportunity: Be the architect of how a hypergrowth company operates

• CEO partnership: Work directly with the CEO, not through layers

• High impact: Your systems will touch every department and enable scale

• Global scope: Operations across Vancouver, Korea, and Manila

• Career growth: This role is foundational—build it into whatever comes next

• Competitive base salary: $140,000 - $180,000 CAD based on experience

• Comprehensive benefits: Health, dental, vision coverage

• Location: Work from our Vancouver office, [hybrid or remote setting is not supported]

Ready to build the operational foundation for a 10x company?

If you're a systems thinker who thrives on turning strategic vision into operational reality, we want to hear from you.

To Apply: Send your resume and a brief note about a system or playbook you've built to

• EviSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.