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Lead manufacturing operations for a global dental CAD design center, overseeing production efficiency, quality metrics, and AI integration while managing a team of over 150 designers.
About This Opportunity
EviSmart™ operates one of the world's largest dental CAD design centers, serving laboratories across 28 countries with overnight turnaround for crowns, bridges, implants, dentures, aligners, and appliances. Our Manila Design Center powers this global operation 24/7.
We're seeking a Head of Manufacturing Operations to lead our next growth phase. You'll own production output, quality metrics, and capacity planning while integrating AI automation into our workflows. Your mission: scale volume without proportionally scaling headcount.
This isn't traditional manufacturing management—we're building a human-AI hybrid factory, and you'll shape the future of dental manufacturing.
What You'll OwnProduction Operations- Manage daily CAD production across all product categories: fixed prosthetics, removables, implants, orthodontics, and appliances
- Oversee 24/7 shift operations delivering follow-the-sun service to global customers
- Drive key quality metrics including first-pass acceptance rate, remake rate, and turnaround time
- Build capacity models that predict staffing needs from volume forecasts
- Integrate AI-assisted design tools into production workflows
- Design hybrid workflows where automation handles routine cases and designers focus on complex artistry
- Collaborate with Product and Engineering teams to enhance automation effectiveness
- Reduce production time through automation of case routing, QC, and validation
- Lead 150+ CAD designers organized into customer-dedicated teams
- Develop career progression frameworks and skill development programs
- Drive productivity metrics: output per designer, rework rate, and skill certification
- Partner with Recruiting to build talent pipelines
- Ensure compliance with customer-specific design preferences and requirements
- Build feedback loops that translate quality issues into designer training
- Implement QC validation systems for scans and prescriptions
- 8+ years in operations/manufacturing leadership, including 3+ years managing teams of 100+
- Proven success running 24/7 production operations with measurable quality and efficiency improvements
- Hands-on experience implementing automation or AI into production workflows
- Strong analytical capabilities—you build dashboards, track KPIs, and make data-driven decisions
- Comfort working cross-functionally with technical teams in Engineering and Product
- Background in dental, medical device, or precision manufacturing
- Experience with CAD/CAM software or design outsourcing
- Knowledge of Lean, Six Sigma, or operational excellence methodologies
- Track record in high-growth tech environments
- You ship first and iterate—process serves outcomes, not the reverse
- You thrive in ambiguity and greenfield environments
- You're metrics-obsessed but never lose sight of the human element
- You communicate directly with zero tolerance for politics or surprises
- Competitive salary + performance bonuses tied to production metrics
- Opportunity to build and scale a category-defining operation
- Direct partnership with executive leadership
- Work at the cutting edge of AI and manufacturing
- Comprehensive HMO coverage, leave benefits, and professional development support
The dental industry faces a global workforce crisis with thousands of unfilled technician positions. Labs can't hire fast enough to meet demand. We're building the infrastructure that solves this problem. The leader who succeeds in this role will fundamentally reshape how dental manufacturing operates.
Ready to Build the Future?EviSmart™ | Where Dental Work Flows
Vancouver | Manila | Seoul | Shenzhen
Top Skills
AI
Automation
Cad
Cam
Lean
Six Sigma
EviSmart Vancouver, British Columbia, CAN Office
675 Hastings St W, Vancouver, BC , Canada, V6B 1N2
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