The Role
Seeking a strategic and customer-focused Head of Customer Success to lead customer success initiatives, oversee the customer lifecycle, and ensure high levels of customer satisfaction and retention. Responsibilities include developing onboarding strategies, monitoring customer health, customizing upsell opportunities, leading and mentoring the customer success team, and aligning strategies with business goals. Requires proven track record in customer success management, strong leadership skills, analytical and organizational skills, CRM system experience, and focus on results.
Summary Generated by Built In
The Company
What We Do
We integrate global leaders in web development with passionate Asian talent to get a unique blend of Quality and Affordability.
We are headquartered in California and work consistent eastern and pacific standard hours.
We like ad hoc pairing as necessary, TDD, and working with other agencies to make things happen.
We contribute to open source projects and genuinely enjoy coding. We are also committed to teaching, and spreading knowledge!
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